Registered Appliance Technician

The Brick Group; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Dental

Paramedical services

Employee discounts

Career development

Job summary

Trans Global is seeking a dedicated Appliance Service Technician to join our service team in Calgary. You will provide courteous in-home servicing, assess issues, and communicate clearly with customers to ensure optimal performance of their major appliances.

With a high school diploma and appliance technician certification (or willingness to obtain one), you will manage parts, estimate repair costs, and maintain accurate service documentation while upholding health and safety standards.

Qualifications

• High school diploma or equivalent required.
• Outstanding Customer Service skills.
• Excellent written and verbal communication.
• Professional and courteous phone etiquette.
• Highly developed technical, investigative, and analytical skills.
• Punctuality and dependability a must.
• Appliance Technician certification or willingness to obtain one.

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances.
• Conduct appliance assessments to determine the issue.
• Resolve installation issues and estimate repair costs.
• Order parts and maintain inventory levels.
• Communicate with customers regarding assessment details and servicing required.
• Provide information to assist customers in obtaining optimum performance of their products.
• Complete service documentation describing repairs in detail.
• Adhere to health and safety, security, and departmental procedures.

Skills

Customer service

Communication

Phone etiquette

Technical skills

Organizational skills

Detail oriented

Reliability

Education

High school diploma or equivalent

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports directly to the Service Manager.

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances
• Conduct appliance assessments to determine the issue
• Resolve installation issues
• Estimate the costs of repairs/replacements
• Order parts and ensure inventory supply levels are sufficiently maintained
• Communicate with customers regarding details of the assessment and servicing required
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
• Adhere to all health and safety, security, building and departmental procedures
• Ensure the proper maintenance of shop tools and vehicles
• Prepare reports

Qualifications

• High school diploma or equivalent
• 2 or more years previous experience and/or education in major appliance service
• Valid driver’s license (must be able to provide a clean driving abstract)
• Outstanding Customer Service skills
• Excellent written and verbal communication skills
• Professional and courteous phone etiquette
• Highly developed technical, investigative, and analytical skills
• Punctuality and dependability a must
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one

Why Trans Global?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]