Registered Appliance Technician

TRANS GLOBAL; Calgary; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Health, Dental and ParamedicalBenefits

Career progression opportunities

Employee discounts

Leadership development

Job summary

Trans Global is seeking an Appliance Service Technician to provide courteous in-home servicing of major appliances and to assess, diagnose, and resolve issues at customer sites. The role requires a valid driver’s license, strong customer service, and meticulous documentation of repairs.

You will order parts, manage inventory, and communicate effectively with customers to ensure optimal performance. The position reports to the Service Manager and offers benefits and career growth opportunities.

Qualifications

• 2+ years experience in major appliance service
• Valid driver's license with clean driving abstract
• Outstanding customer service and communication skills
• Professional and courteous phone etiquette
• Highly developed technical, investigative, and analytical skills
• Punctuality and dependability
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances
• Conduct appliance assessments to determine the issue
• Resolve installation issues
• Estimate the costs of repairs/replacements
• Order parts and ensure inventory supply levels are sufficiently maintained
• Communicate with customers regarding details of the assessment and servicing required
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
• Adhere to all health and safety, security, building and departmental procedures
• Ensure the proper maintenance of shop tools and vehicles
• Prepare reports

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Reliability

Education

High school diploma or equivalent

Appliance Technician certification

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! This position reports directly to the Service Manager.

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances
• Conduct appliance assessments to determine the issue
• Resolve installation issues
• Estimate the costs of repairs/replacements
• Order parts and ensure inventory supply levels are sufficiently maintained
• Communicate with customers regarding details of the assessment and servicing required
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
• Adhere to all health and safety, security, building and departmental procedures
• Ensure the proper maintenance of shop tools and vehicles
• Prepare reports

Qualifications

• High school diploma or equivalent
• 2 or more years previous experience and/or education in major appliance service
• Valid driver's license (must be able to provide a clean driving abstract)
• Outstanding Customer Service skills
• Excellent written and verbal communication skills
• Professional and courteous phone etiquette
• Highly developed technical, investigative, and analytical skills
• Punctuality and dependability a must
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one

Why Trans Global

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]