Regional Telehealth Assistant

Northern Health; Prince George; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Canada is seeking a skilled Regional Tele-Health Assistant to facilitate virtual primary care services. This role involves managing patient inquiries, ensuring efficient scheduling, and supporting healthcare providers through essential administrative tasks. The ideal candidate will possess a Grade 12 education, have an Office Administration Certificate, and demonstrate effective communication abilities. This position offers comprehensive benefits, including a pension plan and vacation time, and is crucial for enhancing patient care in northern communities.

Benefits

Comprehensive health benefits

Three weeks vacation

Financial support for moving expenses

Employer-paid training opportunities

Qualifications

• Grade 12 required with relevant experience or equivalent.
• Medical Terminology certification necessary.
• Three years of related experience preferred.

Responsibilities

• Provide administrative support for tele-health services.
• Manage patient flow and handle inquiries efficiently.
• Assist with scheduling and communication among providers.

Skills

Attention to detail

Organizational skills

Effective communication

Typing speed of 40 WPM

Problem resolution

Proficiency in computer applications

Education

Grade 12

Office Administration Certificate

Medical Terminology certification

Tools

Patient scheduling software

Word processing applications

Spreadsheet applications

Job description

Position Summary

Northern Health is looking for an experienced, highly efficient, and self-directed Regional Tele-Health Assistant. In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of Manager or designate, the Regional Tele-Health Assistant (RTHA) is a vital member of the tele-care interprofessional team. This position provides essential administrative support to ensure safe and efficient primary care services via virtual support across Northern Health. The RTHA manages patient flow, screens and prioritizes calls, and resolves issues related to patient information, scheduling, and communication. The RTHA supports providers by managing medical documentation, sending consultations and lab requisitions, booking appointments, and assisting with patient inquiries and confidential communication.

Shift Rotation/Hours of work

Days, Evenings - 09:45 to 19:57, 12:00 to 22:12, Rotating

Prince George

Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region\'s economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes, result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC\'s most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia - Canada\'s Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you

• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Three weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE

As part of your application process, you will need to upload the following documentation:

• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.
• Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant?

Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page.

Qualifications

• Grade 12
• Office Administration Certificate plus three (3) years\' recent, related experience, or an equivalent combination of education, training or experience.
• Medical Terminology certification

Skills and Abilities

• Attention to detail and ability to follow processes.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using both written and verbal communication.
• Ability to type 40 WPM.
• Ability in adhering to patient safety practices, policies and procedures.
• Demonstrated proficiency in computer word processing, spreadsheet applications.
• Ability to operate scheduling and database patient software.
• Physical ability to perform the duties of the position.
• Ability to interpret provider instructions, medical charts.
• Ability to analyze and resolve problems, de-escalate agitated patients and work with high volume service demand.

Who we are

Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation\'s communities. We deliver hospital and community-based health care for a population of 300,000. Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC. There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.