Regional Technology Lead

BMO; Ottawa; On-site; CAD 60,000 - 112,000; Full time

Job summary

Join a leading financial institution in Ottawa as a Technology Support Specialist. In this role, you will provide essential support and guidance to business colleagues, ensuring seamless technology operations. Collaborate with various teams to improve service delivery and enhance the technology experience for business partners. This position offers opportunities for growth and development in a supportive environment.

Benefits

Health Insurance

Tuition Reimbursement

Accident and Life Insurance

Retirement Savings Plans

Qualifications

• 5-7 years relevant experience in related field.
• Experience in Agile Methodology and related tools.

Responsibilities

• Provide technology escalation support and guidance.
• Lead technology problem resolution and recovery meetings.
• Identify opportunities for service improvement.

Skills

Analytical Skills

Relationship Management

Communication Skills

Problem Solving

Organizational Skills

Education

University Degree or College Diploma

Tools

Service Now

MS Excel

Power BI

Job description

This role provides Technology escalation support, advice, and guidance to business colleagues. They act as contact for technology related service issues & as a trusted advisor to stakeholders. They are a source of information for Technology operational process, policy, procedure, product and / or system expertise. They provide extensive technical knowledge in an effective, responsible and timely manner to aid in business productivity and work proactively to identify opportunities to increase technological resiliency on behalf of business partners.

Key Accountabilities :

• Meets business expectations on process turnaround for assigned tasks and follow ups and issue resolution to closure.
• Responsible for triage across all components of the Technology solution, support root-cause investigation and appropriate communication on incidents and implementation of corrective measures in a timely manner.
• Identifies opportunities and makes continuous service improvement recommendations, from a support, performance, and technical enhancement perspective, driving decision-making with regards to improving the technology experience of our business partners.
• Leads technology problem resolution and recovery meetings, interacting and collaborating with team members and other departments as appropriate, to ensure that the required activities will be performed as it relates to problem solving resolution and recovery.
• Assists in the technology development and communicates critical production problem status, resolution strategies, and rationale of the resolution strategies to senior management to keep them informed of critical production problems.
• Leads technology project and team meetings, interacting, and collaborating with team members and other departments, when appropriate to define accountabilities, communicate the status of work items, and discuss barriers to the delivery of service improvement work.
• Leads and participates in team projects, keeping up to date on new technology initiatives and processes.
• Executes work to deliver timely, accurate and efficient deliverables.
• Liaises and coordinates with team members to ensure alignment in issue prioritization, escalations and resolution initiatives.

Core Knowledge :

• Possesses a university degree / college diploma and / or 5-7 years relevant experience in related field of study.
• Possesses solid analytical skills for complex problem solving.
• Able to manage multiple and potentially competing priorities simultaneously.
• Exceptional relationship management skills
• Demonstrates solid organizational skills
• Experience in working effectively with different technology and business teams
• Exhibits solid communication skills, both written and verbal and in-depth collaboration and team skills.
• Experience in Agile Methodology and related tools and technologies would be deemed an asset.
• Able to adapt and quickly develop in-depth technical understanding of new / different applications and technology platforms.
• Demonstrates influence skills in-depth.
• Able to work independently understanding the best interests of business and technology partners.
• Experience and broad understanding of a wide range of branch technologies - applications, hardware, infrastructure and network would be deemed an asset
• Demonstrates advanced knowledge of ITIL framework; Problem Management, Change Management, Incident, Configuration, Release Management and Service Level Management.

Candidate Value Proposition (CVP) :

This role allows the candidate to work in an established institution and with multiple groups within BMO, which will allow candidate to build effective skills and confidence. The individual is exposed to other lines of business, and as such there are tremendous opportunities for learning, growth, and development. Working with a collaborative team the candidate will always be challenged and is set up for success.

Group Culture :

This individual will be working in a collaborative, professional, and friendly environment. MS Teams is available throughout the day for team members to communicate. Teams are very supportive of one another.

Nice-to-Have Skills :

• Previous financial institution experience (worked at BMO, used our systems)
• Previous experience working with tools such as Service Now, Teams, MS Excel & / or Power BI.
• Attention to detail and process driven
• Excellent time management and organizational skills
• Ability to problem-solve and take initiative
• Fast learner with the ability to multi-task

Salary :

60,000.00 - $111,700.00

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit :

About Us

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.