Regional Service Manager

Confidential; Ontario; On-site; CAD 140,000 - 150,000; Full time

Job summary

A leading company specializing in calibration services is seeking a Regional Service Manager to oversee multiple laboratory operations in Ontario. This role involves ensuring compliance, financial management, and operational excellence while leading Lab Managers and enhancing customer service. The ideal candidate will have a Bachelor's degree, extensive experience in service operations, and bilingual capabilities.

Qualifications

• 7+ years of experience in calibration or service operations.
• Bilingual in English and French is mandatory.
• Experience in multi-site operations management.

Responsibilities

• Provide operational oversight to regional calibration labs.
• Ensure adherence to quality and compliance standards.
• Mentor and develop Lab Managers and staff.

Skills

Leadership

Customer Service

Budget Management

ISO Compliance

Communication

Problem Solving

Education

Bachelor's degree in Metrology, Business, or a related field

Job description

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This range is provided by Confidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

140,000.00 / yr - $150,000.00 / yr

Additional compensation types

Annual Bonus

The Regional Service Manager is responsible for overseeing multiple calibration laboratory operations within a defined geographic region. This role ensures that each lab meets performance, compliance, and customer satisfaction standards while leading local Lab Managers to drive operational excellence, strategic initiatives, and service revenue growth. The Regional Service Manager provides leadership on financial performance, production planning, automation adoption, quality compliance, and people management, and acts as a critical liaison between service operations and senior leadership.

Key Responsibilities :

• Multi-Site Leadership : Provide strategic direction and operational oversight to a network of calibration labs; support Lab Managers in delivering consistent, high-quality service.
• Customer Engagement : Partner with Sales and Operations to ensure exceptional customer service across the region to maintain and grow service revenue. Address escalated customer concerns and support development of tailored service solutions.
• Financial Accountability : Oversee regional budgets, P&Ls, and capital investments. Identify opportunities for financial optimization while supporting growth.
• Performance Oversight : Monitor regional KPIs including turnaround time, cost efficiency, productivity, revenue targets, and quality metrics. Guide Lab Managers to achieve performance goals and resolve escalated issues.
• Production Planning : Collaborate with Lab Managers to ensure effective scheduling, resource planning, and capacity management across the region. Support your peers in achieving the same.
• Automation & Innovation : Champion and support the implementation of automation tools and digital solutions to streamline processes, increase accuracy, and scale capabilities.
• Quality & Compliance Assurance : Ensure adherence to Quality system, ISO / IEC 17025 and other regulatory standards across all regional labs. Lead regional audit readiness and continuous improvement efforts. Assist Lab Managers in identifying root causes and systemic issues and development of sustainable corrective and preventative measures.
• Talent Development & Leadership : Mentor and develop Lab Managers and emerging leaders in people and business management. Drive succession planning, cross-training, and leadership development initiatives.
• Strategic Execution : Align regional activities with corporate strategy. Contribute to long-term planning, including new lab setup, service expansion, insourcing of subcontracted work, and workforce planning.
• Safety & Risk Management : Promote a culture of safety and compliance throughout all locations. Provide support and oversight for site-specific safety initiatives.

Qualifications :

• Bachelor's degree in Metrology, Business, or a related field (or equivalent experience)
• 7+ years of experience in calibration, service operations, or technical service leadership
• Must be bilingual in English and French
• Strong knowledge of ISO compliance and quality management systems
• Proven experience managing multi-site operations and leading through others
• Demonstrated success in budgeting, forecasting, and P&L responsibility
• Ability to lead change, drive process improvements, and implement automation
• Excellent communication, leadership, and customer service skills
• Willingness to travel within the region as needed (30-40% travel)

Preferred experience : management experience for a publicly traded company

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management

Electrical Equipment Manufacturing

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