Regional Service Agent (Barrie)

Allstate Insurance Company; Barrie, Central Ontario; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in insurance is seeking Senior Customer Care Agents to join their dynamic team. This hybrid role requires a passion for customer service and the ability to respond to inquiries about policies while delivering on the company's promise of being 'in Good Hands.' With a commitment to community and employee well-being, this company offers flexible work arrangements and a supportive environment for personal and professional growth. If you have a strong customer service background and a desire to make a difference, this opportunity is perfect for you.

Benefits

Flexible Work Arrangements

Employee Discounts

Good Office Program

Student Loan Payment Matching

Retirement Savings Program

Annual Wellness Allowance

Personal Reflection Day

Tuition Reimbursement

Community Involvement

Qualifications

• Must have General Insurance License or be willing to obtain it for the province.
• Greater than 1 year customer service experience required.

Responsibilities

• Respond to customer inquiries about their policy professionally.
• Manage policy renewal process and client inquiries.

Skills

Customer Service

Communication Skills

Attention to Detail

Spanish Language

Education

Post-secondary education

General Insurance License (OTL)

Tools

MS Office

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid - at least 4 days in the office

Benefits to joining Allstate

• Flexible Work Arrangements

• Employee discounts (15% on auto and property insurance, plus many other products and services)

• Good Office program (receive up to 400$ back after purchasing office equipment)

• Student Loan Payment Matching Program for Government Student loans

• Comprehensive Retirement Savings Program with employer matched contributions

• Annual Wellness allowance to support employees with improving health and wellbeing

• Personal reflection day

• Tuition Reimbursement

• Working within the community and giving back!

Our team is growing, and we are actively looking to hire Senior Customer Care Agents! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

• Respond to customer inquiries about their policy in a professional manner.

• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.

• Provide personalized service while being a Trusted Advisor with respect to insurance.

• Promote Allstate features and benefits as part of ongoing portfolio reviews.

• Manage policy renewal process and client inquiries to make changes to their policies.

• Reply to on-line requests as required.

• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.

• Meet and exceed key performance and attendance metrics.

Qualifications:

• Post-secondary education or equivalent work experience.

• Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.

• Greater than 1 year customer service experience.

• Proficient computer skills in MS Office applications.

• This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

• Spanish Language preferred.

Bonus Qualifications:

• Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

#LI-MT1

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.