Regional Service Agent

Allstate Insurance Company of Canada - Permanent; Edmonton; Hybrid; CAD 48,000 - 73,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee discounts (15% on auto and 20

Good Office program (up to 400$ back)

Student Loan Payment Matching Program

Comprehensive Retirement Savings with

Annual Wellness allowance

Personal reflection day

Tuition Reimbursement

Community involvement opportunities

Job summary

Allstate Canada Group is hiring a Regional Service Agent to answer service and billing inquiries by phone and in person. You will operate under the You’re in Good Hands philosophy, with agency hours Monday–Friday 9am–5pm EST, and a 37.5 hour work week with rotating evenings and Saturdays.

You will handle policy renewals, inquiries, and client relationships while aiming for high customer satisfaction and loyalty in a hybrid work setting.

Qualifications

• Post-secondary education or equivalent work experience.
• Must have General Insurance License (OTL) or General level1 license or be willing to obtain for the province you are located in.
• Greater than 1 year customer service experience.
• Proficient computer skills in MS Office applications.
• Hybrid position requiring commuting to the agency and a home office space.

Responsibilities

• Respond to customer inquiries about policies in a professional manner.
• Be knowledgeable of Allstate policies and procedures in the province licensed.
• Provide personalized service as a Trusted Advisor on insurance.
• Promote Allstate features during portfolio reviews.
• Manage policy renewals and client inquiries for changes.
• Reply to online requests as required.
• Promote client loyalty through detail and relationship building.
• Meet and exceed key performance and attendance metrics.

Skills

Customer service

Communication

Teamwork

Hybrid work readiness

Education

Post-secondary education or equivalent

Tools

MS Office

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation

Onsite Agency address: 1647 102nd Street NW Edmonton AB T6N 0B1

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Position Overview

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Sales Market Leader, you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Regional Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to on-line requests as required.
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Meet and exceed key performance and attendance metrics.

Qualifications

• Post‑secondary education or equivalent work experience.
• Must have General Insurance License (OTL) or General level1 insurance license or be willing to obtain for the province you are located in.
• Greater than 1 year customer service experience.
• Proficient computer skills in MS Office applications.
• This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications

• Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group accommodations

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.