Regional Service Agent

Allstate; Northwestern Ontario; Hybrid; CAD 48,000 - 73,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts

Job summary

Allstate Canada is hiring a Regional Service Agent to handle service and billing inquiries via phone and in person, delivering trusted insurance guidance to clients. The role requires knowledge of insurance policies and strong customer service skills in a hybrid work environment based in Thunder Bay.

The position supports agency operations, with shifts that may include some evenings and Saturdays. You will collaborate with a team to ensure accurate responses and high customer satisfaction while

Qualifications

• Post-secondary education or equivalent work experience.
• Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
• Greater than 1 year customer service experience.
• Proficient computer skills in MS Office applications.

Responsibilities

• Respond to customer inquiries about policies in a professional manner.
• Be knowledgeable of Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to online requests as required.
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Meet and exceed key performance and attendance metrics.

Skills

Customer service

General Insurance License (OTL)

MS Office

Education

Post-secondary education or equivalent

Tools

MS Office

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands®" promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation

Onsite

Agency address

1186 Memorial Ave, Thunder Bay ON P7B 5K5

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers.

The Regional Service Agent takes the "You're in Good Hands" philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to on-line requests as required
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Meet and exceed key performance and attendance metrics.

Qualifications

• Post-secondary education or equivalent work experience
• Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
• Greater than 1 year customer service experience
• Proficient computer skills in MS Office applications.

Bonus Qualifications

• Call center, face to face customer service experience and insurance experience is preferred.

This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills

Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn't just