Regional Road Investigator - SIU - Property Claims

Aviva; Oakville; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join Aviva as a Road Investigator in Oakville, where you'll lead investigations on property claims to ensure legitimacy and uphold company standards. This pivotal role requires extensive experience in insurance investigations and a strong skill set for analyzing complex cases. Offering comprehensive development opportunities, this position supports your career growth in a dynamic environment.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Competitive vacation package

Corporate wellness programs

Volunteer opportunities

Employee development support

Qualifications

• Minimum 6 years of experience in an investigative role.
• CIP designation or working toward completion is preferred.
• Bilingualism (English & French) is an asset.

Responsibilities

• Act as Case Lead for both field and desk-based investigations.
• Establish investigation strategies and manage case files.
• Prepare for and participate in Decision Panel meetings.

Skills

Analytical skills

Decision-making skills

Communication skills

Investigative skills

Customer service skills

Education

Post-secondary education

Job description

Individually we are people, but together we are Aviva. These are more than just words—they represent our Values:Care, Commitment, Community, and Confidence.

Our Verify, Fraud & Financial Crime team is seeking aRoad Investigatorwith property claims experience who is passionate about uncovering the truth and protecting our customers. As a key escalation point for questionable claims, policies, and suppliers, you will conduct both field and stationary investigations to determine the validity of suspicious activity.

What you’ll do:

• Act as Case Lead for both field and desk-based investigations

• Conduct in-person and telephone interviews, gather and analyze facts, and manage case files

• Establish investigation strategies, define scope, and identify all relevant leads

• Collect and document physical and electronic evidence in a defensible manner

• Assist desk investigators with fieldwork as needed

• Determine when investigations are ready for disposition and provide clear recommendations

• Prepare for and participate in Decision Panel meetings

• Build defendable case briefs to support internal decisions or external prosecutions

• Liaise with colleagues across Verify, Claims, Underwriting, and Legal

• Evaluate evidence sufficiency throughout the investigation lifecycle

• Supervise investigations conducted by external vendors

• Manage complex investigations involving multiple parties or investigators

• Provide technical expertise, coaching, and mentoring to other investigators

• Attend court as required and prepare Aviva witnesses for testimony

• Ensure investigations are timely, thorough, and compliant with legal and regulatory standards

What you’ll bring:

• Minimum 6 years of experience in an investigative role

• Strong technical knowledge of insurance lines of business, with a focus on property claims (including personal, commercial, and large/complex losses)

• Post-secondary education or equivalent work experience

• CIP designation or working toward completion

• Solid understanding of claims and underwriting processes

• Excellent analytical, investigative, and decision-making skills

• Strong communication, presentation, and customer service skills—diplomatic and empathetic

• Ability to make confident, objective decisions in high-risk or legally sensitive matters

• Comfortable working in ambiguous or challenging situations

• Willingness to travel across Canada and work evenings/weekends as needed

• Valid driver’s license

• Provincial or territorial insurance licensing (as required)

• Bilingualism (English & French) is an asset

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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