Regional Road Investigator - SIU - Property Claims

Aviva; Markham; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in insurance is seeking a Road Investigator with property claims experience. The role involves conducting investigations to validate suspicious activities, ensuring thorough and compliant procedures in both field and desk-based settings. Successful candidates will possess strong analytical skills, decision-making abilities, and a solid understanding of insurance processes. This position offers a compelling rewards package and significant career development opportunities.

Benefits

Eligibility for annual bonus

Retirement savings plan

Health benefits

Competitive vacation package

Support for professional development education

Corporate wellness programs

Qualifications

• Minimum 6 years of experience in an investigative role.
• Strong technical knowledge of insurance lines, especially property claims.
• Bilingualism (English & French) is an asset.

Responsibilities

• Act as Case Lead for investigations, conducting interviews.
• Establish investigation strategies and collect evidence.
• Supervise investigations conducted by external vendors.

Skills

Analytical skills

Investigative skills

Decision-making skills

Communication skills

Customer service skills

Ability to make confident decisions

Education

Post-secondary education or equivalent work experience

CIP designation or working towards it

Job description

Individually we are people, but together we are Aviva. These are more than just words—they represent our Values:Care, Commitment, Community, and Confidence.

Our Verify, Fraud & Financial Crime team is seeking aRoad Investigatorwith property claims experience who is passionate about uncovering the truth and protecting our customers. As a key escalation point for questionable claims, policies, and suppliers, you will conduct both field and stationary investigations to determine the validity of suspicious activity.

What you’ll do:

• Act as Case Lead for both field and desk-based investigations

• Conduct in-person and telephone interviews, gather and analyze facts, and manage case files

• Establish investigation strategies, define scope, and identify all relevant leads

• Collect and document physical and electronic evidence in a defensible manner

• Assist desk investigators with fieldwork as needed

• Determine when investigations are ready for disposition and provide clear recommendations

• Prepare for and participate in Decision Panel meetings

• Build defendable case briefs to support internal decisions or external prosecutions

• Liaise with colleagues across Verify, Claims, Underwriting, and Legal

• Evaluate evidence sufficiency throughout the investigation lifecycle

• Supervise investigations conducted by external vendors

• Manage complex investigations involving multiple parties or investigators

• Provide technical expertise, coaching, and mentoring to other investigators

• Attend court as required and prepare Aviva witnesses for testimony

• Ensure investigations are timely, thorough, and compliant with legal and regulatory standards

What you’ll bring:

• Minimum 6 years of experience in an investigative role

• Strong technical knowledge of insurance lines of business, with a focus on property claims (including personal, commercial, and large/complex losses)

• Post-secondary education or equivalent work experience

• CIP designation or working toward completion

• Solid understanding of claims and underwriting processes

• Excellent analytical, investigative, and decision-making skills

• Strong communication, presentation, and customer service skills—diplomatic and empathetic

• Ability to make confident, objective decisions in high-risk or legally sensitive matters

• Comfortable working in ambiguous or challenging situations

• Willingness to travel across Canada and work evenings/weekends as needed

• Valid driver’s license

• Provincial or territorial insurance licensing (as required)

• Bilingualism (English & French) is an asset

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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