Regional Repair Planner

Finning Canada; Fort McMurray; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading equipment supplier in Fort McMurray is seeking a Regional Repair Planner to manage and prioritize equipment repairs across operations. The role involves collaboration with sales representatives and service teams to optimize repair processes and improve operational efficiency. Ideal candidates will have a strong background in technical equipment knowledge and experience in service planning, along with excellent communication and problem-solving skills.

Benefits

Flexible option plan benefits

Matching pension contributions

Employee Share Purchase Plan

Paid vacation

Training opportunities

Qualifications

• Experience in equipment operations, product support, or service planning.
• Strong understanding of Finning processes and network governance.
• Ability to work independently and manage competing priorities.

Responsibilities

• Route repair work to the most suitable facility.
• Collaborate with PSSRs to support repair planning.
• Track and report on repair progression and throughput.

Skills

Experience with Caterpillar product groups

Strong technical knowledge of equipment and machine systems

Excellent communication

Problem-solving abilities

Stakeholder engagement skills

Education

Journeyperson certification

Tools

M3

Smartsheet

Databases

Flowcharting software

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic thinker with a passion for operational efficiency and customer service?

As a Regional Repair Planner, you’ll play a critical role in directing and prioritizing equipment repair work across Finning’s operations network. Acting as the key liaison between Product Support Sales Representatives (PSSRs), operations teams, and service facilities, you’ll ensure that repairs are routed to the right place at the right time—balancing safety, profitability, and efficiency. You’ll also help standardize repair processes, optimize labor and asset utilization, and support long-term planning through data-driven insights and collaboration.

We look forward to you joining our team! Job Description:

• Route repair work to the most suitable facility based on capability, capacity, and governance models.
• Develop and maintain standardized repair scopes to ensure consistency and repeatability across the network.
• Facilitate temp transfer programs and movement of labor resources through travel administration within the region.
• Collaborate with PSSRs to understand customer needs and support preliminary estimates and repair planning.
• Monitor facility throughput and backlog, identifying and resolving constraints such as tooling, parts, or labor.
• Participate in daily scheduling meetings and consolidate regional activities into a master schedule.
• Ensure continuous workflow into each facility to optimize labor and asset utilization.
• Coordinate multi-facility repairs to improve repair velocity and meet customer timelines.
• Support logistics coordination for equipment and component movement across the network.
• Track and report on repair progression, backlog, and throughput to support operational planning.
• Ensure timely completion of Service Letters (priority, safety, and containment) within the assigned region.
• Provide insights and reporting for Service Sales & Operations Planning (S&OP) sessions.
• Drive continuous improvement by identifying process gaps and recommending efficiency enhancements.

Qualifications:

• Experience with Caterpillar product groups and dealership operations.
• Strong technical knowledge of equipment, components and machine systems; Journeyperson certification is an asset.
• Proven ability to use tools such as M3, Smartsheet, databases, and flowcharting software.
• Previous experience in equipment operations, product support, or service planning.
• Strong understanding of Finning processes, Caterpillar systems, and network governance.
• Excellent communication, collaboration, and stakeholder engagement skills.
• Highly organized with strong problem-solving and decision-making abilities.
• Ability to work independently, manage competing priorities, and adapt in a fast-paced environment.
• High level of integrity, confidentiality, and professionalism.

Note:

• This position is based out of our Fort McKay or Mildred Lake office location.
• Permanent, full-time role.
• Monday – Friday, 5 x 2 schedule.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.
• Training opportunities to learn about Caterpillar equipment.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.