Regional Repair Planner

Finning; Fort McMurray; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading equipment dealer in Alberta is seeking a Regional Repair Planner. You will direct and prioritize equipment repair work, ensuring safety and efficiency. Responsibilities include routing repairs, standardizing processes, and collaborating with teams to meet customer needs. Ideal candidates will have technical knowledge of equipment and strong organizational skills. This position offers a permanent, full-time role with competitive benefits.

Benefits

Flexible benefits options

Matching pension contributions

Paid vacation based on seniority

Training opportunities

Qualifications

• Proven ability to use M3, Smartsheet, and flowcharting software.
• Experience in equipment operations or service planning.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Route repair work to suitable facilities based on capability.
• Develop and maintain standardized repair scopes.
• Monitor facility throughput and resolve constraints.
• Coordinate multi-facility repairs to meet customer timelines.

Skills

Experience with Caterpillar product groups

Strong technical knowledge of equipment

Excellent communication skills

Problem-solving abilities

Ability to work independently

Education

Journeyperson certification

Tools

M3

Smartsheet

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you a strategic thinker with a passion for operational efficiency and customer service?

As a Regional Repair Planner, you’ll play a critical role in directing and prioritizing equipment repair work across Finning’s operations network. Acting as the key liaison between Product Support Sales Representatives (PSSRs), operations teams, and service facilities, you’ll ensure that repairs are routed to the right place at the right time—balancing safety, profitability, and efficiency. You’ll also help standardize repair processes, optimize labor and asset utilization, and support long-term planning through data-driven insights and collaboration.

We look forward to you joining our team!

Job Description:

• Route repair work to the most suitable facility based on capability, capacity, and governance models.
• Develop and maintain standardized repair scopes to ensure consistency and repeatability across the network.
• Facilitate temp transfer programs and movement of labor resources through travel administration within the region.
• Collaborate with PSSRs to understand customer needs and support preliminary estimates and repair planning.
• Monitor facility throughput and backlog, identifying and resolving constraints such as tooling, parts, or labor.
• Participate in daily scheduling meetings and consolidate regional activities into a master schedule.
• Ensure continuous workflow into each facility to optimize labor and asset utilization.
• Coordinate multi-facility repairs to improve repair velocity and meet customer timelines.
• Support logistics coordination for equipment and component movement across the network.
• Track and report on repair progression, backlog, and throughput to support operational planning.
• Ensure timely completion of Service Letters (priority, safety, and containment) within the assigned region.
• Provide insights and reporting for Service Sales & Operations Planning (S&OP) sessions.
• Drive continuous improvement by identifying process gaps and recommending efficiency enhancements.
  
  

Qualifications:

• Experience with Caterpillar product groups and dealership operations.
• Strong technical knowledge of equipment, components and machine systems; Journeyperson certification is an asset.
• Proven ability to use tools such as M3, Smartsheet, databases, and flowcharting software.
• Previous experience in equipment operations, product support, or service planning.
• Strong understanding of Finning processes, Caterpillar systems, and network governance.
• Excellent communication, collaboration, and stakeholder engagement skills.
• Highly organized with strong problem-solving and decision-making abilities.
• Ability to work independently, manage competing priorities, and adapt in a fast-paced environment.
• High level of integrity, confidentiality, and professionalism.
  
  

Note:

• This position is based out of our Fort McKay or Mildred Lake office location.
• Permanent, full-time role.
• Monday – Friday, 5 x 2 schedule.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.
• Training opportunities to learn about Caterpillar equipment.
  
  

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.