Regional Portfolio Resource Coordinator - Interior Region, BC

Paladin Security Group Ltd; Kelowna; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A security services provider in Kelowna is seeking a Scheduling Coordinator to manage open shifts and work within a dynamic team environment. The ideal candidate will possess strong problem-solving skills, knowledge of employment legislation, and proficiency in MS Office and TEAMS. This role supports both Kelowna and Kamloops branches and includes benefits like medical and dental insurance.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Qualifications

• Working knowledge of Employment Standards Legislation.
• Demonstrated ability to plan and organize effectively.
• Experience in problem-solving and executing solutions.

Responsibilities

• Strategically identify open shifts and manage schedules.
• Work within a dynamic team with multiple stakeholders.
• Maintain a pool of First Responders and manage their performance.
• Coordinate with teams to meet staffing needs.
• Provide updates on ongoing projects to the scheduling manager.

Skills

Strong interpersonal skills

Leadership skills

Verbal communication

Written communication

Problem-solving

Education

Post-secondary education in business administration

Tools

MS Office

TEAMS

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Description

Job Skills / Requirements

Location

This position is based in Kelowna, but will support both our Branches in Kelowna and Kamloops.

Start date

ASAP

Time

Monday to Friday 8:30 - 5:00 PM in Kelowna Branch Office. Eligible to work from home 2 days a week.

Key Accountabilities

• Strategically identify open shifts / open lines and work with the Client Service Team to ensure schedules are complete and adhere to our contractual obligations.
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre.
• Keep a pool of First Responders within the portfolio and manage their hours, training and performance on a regular basis.
• Fill cancellations and openings in the daily schedule that are prescribed to the PRC based on coverage type
• Coordinate with the Client Service Team & Team Lead to ensure staffing needs are met and proactively addressed.
• Maintain the portfolio and team KPI's to continuously obtain maximum outcome.
• Looking at payroll discrepancies, vacations, employee reimbursements and resolving the tickets as per the SLA without delays.
• Mitigating the overtime incurred and coming up with potential solutions to overcome the issues.
• Provide regular updates on ongoing projects to the scheduling manager.
• Being proactive in assessing the portfolio needs and being top of the day-to-day operations.
• Work to develop knowledge of Paladin's contractual obligations for the Portfolio(s) that you are assigned to. This will include site visitations, ongoing training, and a close working relationship with Paladin's management group
• Support and Process OTRS Submissions as they relate to your portfolio of sites.
• Answering all the incoming calls coming into the department and answering the staff queries.
• Take on a large role in Paladin's deployment process and provide updates to stakeholders as needed.
• Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing, and payroll.
• Complete daily and weekly reports to send out to the management team.
• Performs other duties as requested to assist with corporate and/or branch needs.

Skills And Qualifications

• Post-secondary education in business administration or related is preferred.
• Working knowledge of Employment Standards Legislation and Human Rights Legislation.
• Strong interpersonal and leadership skills, and excellent verbal and written communication.
• Demonstrated ability to plan, organize, problem-solve, and execute solutions.
• Strong working knowledge in MS Office and TEAMS.

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation