Regional Parts Manager

Strongco; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Manager to oversee parts inventory management and logistics processes across branches. This role is pivotal in driving exceptional customer experiences and achieving parts department targets. You will develop actionable strategies to grow parts revenues while ensuring compliance with safety practices. The ideal candidate will have a strong background in service management, be bilingual in French and English, and possess excellent relationship-building skills. Join a dynamic team that values innovation and customer satisfaction.

Qualifications

• 5+ years of Service Management experience in heavy equipment industry.
• Fluently bilingual in French and English for effective communication.

Responsibilities

• Manage parts inventory and logistics processes across branches.
• Conduct site inspections and ensure adherence to safety standards.

Skills

Bilingual (French & English)

Service Management

Customer Relationship Management

Market Analysis

Education

Post-secondary degree in heavy equipment industry

5 years of Service Management experience

WHIMIS and Safety Training

Tools

Microsoft Office

CRM software (SAP preferred)

Job description

Province: Quebec
Branch: St Augustin
Employment Type: Full Time
Number of Positions: 1

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SUMMARY

Responsible for, parts inventory management, the logistics processes, and warehousing standards of a specific region. Supports branches to achieve parts department delivery targets, service levels, key performance indicators and supply chain effectiveness. Delivers actionable strategies to grow parts revenues and reduce waste. Participates in the development of the parts leaders. Drives exceptional employee and customer experience.

DUTIES AND RESPONSIBILITIES

• Ensure the corporation’s Health & Safety practices are met or exceeded to minimize workplace hazards and employees injuries
• Weekly review of parts dashboards to assess which branch(es) and which area(s) require attention or actions. Follow-through, by face to face or virtual meeting(s) and support by providing insight, ideas, solutions or engaging additional resources to solve problems
• Prepares branch leaders in a proactive fashion for the periodic dashboard meetings to maximize performances and results, reduce delays and instill ownership of the parts activities under their responsibility
• Coordinate parts resources amongst a region to limit customer impact by pro-actively assessing vacation and time off; builds redundancies
• Understand and implement best practices in the region according and in order to achieve the After-Sales strategy under the guidance of the Customer Support leadership both in parts and warehousing spheres
• Owns, consults, supports and/or participates in a variety of projects aiming to streamline and improve the parts and warehousing processes
• Assists Parts Manager and National Inventory Parts Team in the management of factory parts orders, suggesting references for stock reinforcement, to guarantee that frequently requested parts are available whenever requested.
• Participate in the creation, the maintenance, and the monitoring of recommended stocking list for the region equipment population to maximize parts availability.
• Act as a liaison between the corporation, the customers, and the OEMs for all things parts to maintain a high level of customer experience.
• Main contact for OEM’s in a region, including OEM Parts Dealer site maintenance – Users, Logins, and other information as it becomes available or updated to keep information technology data up to date
• Participate in various scheduled and unscheduled customer meetings to support various internal stakeholder and offer a consistent experience to our customers. May be asked to help or prepare analysis for said meeting or to support a meeting.
• Is part of the escalation and authorization procedure(s) for decision-making process on expensive parts requirements and/or warranty cases in order to manage expenses.
• Conducts scheduled or surprise warehouse site inspections during site visits to ensure adherence to policies, processes, and standards
• Conducts scheduled or surprise parts inventories and cycle counts during site visits as a qualitative and quantitative check and balance.
• Participates in budget preparation as well as monthly financial result reviews. Support the Regional Vice-President and branch operations to meet and exceed budgeted aftermarket sales objectives.
• Monitors and maintains training requirements of operational staff to stay current and continue offering the best employee and customer experience.
• Develop knowledge of product and parts offerings for all OEMs within the region to provide relevant solutions to both internal & external customers. Build and maintain market awareness.
• May have to directly be involved in parts & warehousing tasks while pursuing regular duties, when business conditions change to achieve business continuity.

CORE COMPETENCIES:

• Fluently Bilingual (French & English) written and spoken communication skills
• Above average proficiency with computers including all Microsoft Office products and CRM software (SAP preferred)
• Proven ability to build and manage relationships internally and externally
• Analyze market conditions with the goal of elevating the customer experience
• Develop customer retention and growth strategies focused from small to large customers
• Effectively utilize aftermarket sales process to provide maximum results

EDUCATION/ TRAINING:

• Post-secondary degree and/or relevant heavy equipment industry.
• 5 years of Service Management experience
• Heavy Equipment and Aftermarket multi-site management experience preferred
• WHIMIS, site orientation and Safety Training

Particular Conditions:

• Work is performed in a combination of office and field environments with frequent branch or customer visits
• Work is occasionally performed outdoors with seasonal temperature changes
• Work requires a moderate amount of physical effort and includes lifting, bending, kneeling, and walking
• Overnight travel will be required (up to 50%)

HEALTH AND SAFETY:

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies.

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.