Regional Operations Manager - Northern Canada Region

Manitoulin Group; Yellowknife; On-site; CAD 85,000 - 120,000; Full time

Job summary

A leading transportation company seeks a Regional Operations Manager for its Northern Canada Region. The role involves excellent communication and organizational skills to manage terminal profitability, HR issues, and customer service standards, with growth opportunities and an attractive compensation package being offered.

Benefits

Profit-Sharing

Opportunities for growth and advancement

Qualifications

• Developed problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Organized with the ability to juggle several tasks at once.
• Detailed operational knowledge.

Responsibilities

• Manage terminals to ensure profitability and efficiency.
• Handle human resource issues and develop staff.
• Address customer service issues and maintain service standards.
• Coordinate activities across multiple locations.

Skills

Problem-solving

Communication

Organizational skills

Cost analysis

Job description

Regional Operations Manager - Northern Canada Region

Full-time

Manitoulin Transport has one of the highest pay packages in the industry as we strive to keep our current, future drivers happy. Sustained by its 60 years of experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

We are seeking a motivated individual to manage the Northern Canada region, based out of Whitehorse or Yellowknife. The successful candidate will be responsible for Dawson City, Inuvik, Whitehorse, Yellowknife, Hay River, and High Level. The successful candidate will be a strong communicator with excellent negotiation, interpersonal, and organizational skills, with a focus on directing and coordinating activities of the region to obtain optimum use of equipment, facilities, and personnel. In return for your efforts, we offer opportunities for growth plus an attractive compensation / benefits package, including performance incentives, profit sharing, and a car allowance or company vehicle.

Duties and Responsibilities :

• Ensure all terminals run in a profitable and efficient manner - includes monitoring freight levels, reviewing terminal financials, reviewing daily revenues and costs, etc.
• Confer and cooperate with other management personnel in formulating administrative and operational policies and procedures and implement and enforce them.
• Work with terminal managers to ensure service standards are met, review exceptions, and resolve issues.
• Deal with human resource issues i.e. discipline, grievances, layoffs, etc.
• Support, counsel, train, and develop staff.
• Address customer service issues - investigate service failures, claims, etc. and develop and implement procedures to reduce problems and improve efficiency.
• Work with sales personnel to ensure service standards are maintained, customer needs are recognized and maintained, and develop new business.
• Responsible for the overall direction, coordination, and evaluation of each terminal.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Long hours and travel are expected.
• Other duties may be assigned.

Qualifications :

• Developed problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Organized with the ability to juggle several tasks at once.
• Detailed operational knowledge.
• Cost analysis / cost reduction skills.

What do we offer to you?

• Profit-Sharing
• Opportunities for growth and advancement

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