Regional Operations Manager - Northern Canada Region

Manitoulin Group of Companies; Whitehorse; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a motivated individual to manage operations in Northern Canada. This role involves overseeing multiple terminals, ensuring efficiency and profitability while providing leadership to staff. The successful candidate will possess strong communication and organizational skills, and will be responsible for managing human resources and customer service issues. With competitive wages and comprehensive benefits, this position offers opportunities for growth and advancement in a dynamic work environment. If you are ready to take on a challenging role with significant responsibilities, this opportunity is perfect for you.

Benefits

Competitive Wages

Comprehensive Benefits Program

Profit-Sharing

Opportunities for growth and advancement

Qualifications

• Strong problem-solving and decision-making skills are essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Ensure terminals operate efficiently and profitably.
• Manage human resources, including hiring and training staff.
• Coordinate activities to meet service standards and customer needs.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Organizational skills

Management experience

Cost analysis

Decision-making skills

Education

Management experience

Tools

Computer literacy

Job description

Company Description

Manitoulin Transport has one of the highest pay packages in the industry as we strive to keep our current, future drivers happy. Sustained by its 60 years of experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

We are seeking a motivated individual to manage the Northern Canada region, based out of Whitehorse or Yellowknife. The successful candidate will be responsible for Dawson City, Inuvik, Whitehorse, Yellowknife, Hay River, and High Level. The successful candidate will be a strong communicator with excellent negotiation, interpersonal, and organizational skills, with a focus on directing and coordinating activities of the region to obtain optimum use of equipment, facilities, and personnel. In return for your efforts, we offer opportunities for growth plus an attractive compensation/benefits package, including performance incentives, profit sharing, and car allowance or company vehicle.

Duties and Responsibilities

• Ensure all terminals run in a profitable and efficient manner - includes monitoring freight levels, reviewing terminal financials, reviewing daily revenues and costs, etc.
• Confer and cooperate with other management personnel in formulating administrative and operational policies and procedures and implement and enforce them.
• Work with terminal managers to ensure service standards are met, review exceptions, and resolve issues.
• Dealing with human resource issues i.e. discipline, grievances, layoffs, etc.
• Support, counsel, train, and develop staff.
• Dealing with customer service issues - investigating service failures, claims, etc. and develop and implement procedures to reduce problems and improve efficiency.
• Work with sales personnel to ensure service standards are maintained, customer needs are recognized and maintained, and develop new business.
• Responsible for the overall direction, coordination, and evaluation of each terminal.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Long hours and travel are expected.
• Other duties may be assigned.

Qualifications

• Developed problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Organized with the ability to juggle several tasks at once.
• Computer literate.
• Detailed operational knowledge.
• Management experience.
• Cost analysis/cost reduction.
• Highly developed problem-solving and decision-making skills.

Additional Information

What do we offer to you?

• Competitive Wages (Salary)
• Comprehensive Benefits Program
• Profit-Sharing
• Opportunities for growth and advancement