Regional Operations Manager - GTA

Foodtastic; Mississauga; Presencial; CAD 75 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Market related compensation

Complimentary coffee, drinks and staff

Free parking at the office

Summer Fridays

1 hour lunch paid

Company social events

Group insurance plan, including health

Resumo da oferta

Foodtastic is seeking a Regional Operations Manager for the Greater Toronto Area to partner with restaurant managers and franchisees, drive brand standards, and improve operational performance. You will conduct audits, develop action plans, and lead openings to meet sales and guest experience targets.

You will coach teams, manage financial results, and ensure food safety across the region, traveling as needed to achieve goals.

Qualificações

• 3-5 years as ROM is required; multi-unit experience preferred.
• Post-secondary education required.
• Experience in operations is a plus.
• Strategic thinking and results orientation are essential.
• Strong communication, conflict management and influencing skills needed.
• Teamwork and collaboration are key.

Responsabilidades

• Deliver a perfect guest experience through engagement with Managers and Franchisees.
• Perform audits and inspections; develop action plans to improve brand standards and profitability.
• Lead new restaurant openings and drive business goals.
• Coach and develop Associates to improve leadership and engagement.
• Monitor financial and operational performance across the region.

Conhecimentos

ROM experience

Multi-unit experience

Strategic thinking

Results oriented

Communication skills

Conflict management

Influencing skills

Teamwork

Formação académica

Post-Secondary Education

Descrição da oferta de emprego

About the Company

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 30 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny.

We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people's creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic

Regional Operations Manager - Summary of the Role

Reporting to the Directorof Operations, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to develop and facilitate the required capabilities to deliver results within their assigned restaurants. The Regional Operations Manager will perform audits and inspections to ensure adherence to brand standards and develop action plans in partnership with the Manager or Franchisees to improve operational performance. The ROM is accountable for key financial and performance measures within his/her region, including sales, performance, guest experience scores, Food Safety and Associate engagement.

GREATER TORONTO AREA

RESPO NSIBILITIES:

Deliver a Perfect Guest Experience

• Establish and build a trusting relationship with Managers or Franchisees by conducting valuable, purpose driven Restaurant visits with operational intensity to improve business.
• Conduct Restaurant operations and evaluations based on the frequency as outlined in the annual brand plans. Key areas of focus include measuring the brand standards, a full review of Front of the House, Back of the House, Safety and Security, employee relations and Food Safety.
• Observe, assess and score the Restaurants based on the pre-set brand standard audit.
• Coach employees, Managers and Franchisees in the moment to educate and inspire a change in behaviour.
• Communicate and share brand standards and available resources that assist the Managers and Franchisees to remedy the gaps while conducting your audit.
• Identify gaps and opportunities and determine root causes in operating standards and overall Guest satisfaction; share the results with the Managers and Franchisees
• Coach and teach the Managers and Franchisees solutions to identified gaps (hourly training tools, etc.,)
• Flag key issues raised during the audit and resolve in a timely manner, report on trends during team meetings, one on one discussions to ensure root cause is resolved.
• Liaise between Managers and Franchisees and brand leadership team to ensure issues that have been identified that are negatively impacting Guest Experience metrics are
• Prepare for audits by being knowledgeable about the restaurants financial performance, results from previous Restaurant audits, in play action plan progress etc., i.e., metrics, past food safety results. Flag any ongoing actions that have not been addressed.
• Lead all areas of new Restaurant openings and assist in ensuring new restaurants reach their business goals.
• Visit the Restaurants on the frequency required by the segmentation model.

Development of others – Associate Engagement

• Coach and develop employees to deliver Guest Experiences and on their individual development plans for corporate locations.
• Coach employees to provide developmental feedback to increase leadership capability within the Restaurants.
• Ensure that the region is fully staffed with the right people by adhering to approved selection process, developing and retaining great Associates and maintaining a pipeline of candidates ready to fill vacancies.

Financial and Profitability

• Establish clear business goals and financial targets with Manager and Franchisees
• Suggest operational improvements that drive same Restaurant sales or reduce costs
• Identify opportunities and best practices to improve profitability of restaurants
• Conduct quarterly business update for region.

Food/Safety

• Ensure compliance with employment standards, human rights, health and safety, and WHMIS within the region.
• Ensure effective implementation and compliance of the Food Safety Programs.

Some of the challenges in this role could include:

• Geographic – multi units across large territory may require travel.
• Ability to work with a variety of personality types.
• Must be able to identify talent and assist leaders in developing strong leadership skills.
• Building strong and cohesive relationships with Restaurants Support Centre and Field teams.
• Must stay up on all brand standards and changes.
• Must clearly understand menu specifications.Must be able to conduct detailed audits routinely throughout the year.
• Gain adoption and sustainability of new systems and tools across Brand.
• Must be able to facilitate workshops/presentations.

REQUIREMENTS:

• 3-5 years as ROM is considered a requirement; multi-Unit experience is preferred.
• Post-Secondary Education
• Experience in Operations considered an asset
• Strategic thinking
• Results oriented
• Strong communication skills.
• Effective conflict management skills.
• Effective influencing skills.
• Strong teamwork skills

Company benefits:

• Market related compensation
• Complimentary coffee, drinks and snacks at the office
• Free parking at the office
• Summer Fridays
• 1 hour lunch paid
• Company social events
• Group insurance plan, including health, dental and long-term disability.

Compensation: $ 75- $ 85k annual base salary depending on experience