Regional Operations Manager

Mini Mall Storage Properties; St. Albert; On-site; CAD 55,000 - 70,000; Full time

Job summary

Mini Mall Storage Properties seeks a Property Supervisor to lead front-line staff and oversee building management. This role encompasses tenant relations, property maintenance, and ensuring operational efficiency. Ideal candidates will bring supervisory experience and a commitment to excellence in service and community engagement.

Benefits

401K matching program

Discretionary bonus program

Group benefits plan

Safety-first work environment

Qualifications

• Minimum of 3 years experience in a supervisory role.
• Experience in Property Management or Hospitality preferred.
• A Driver's License and reliable vehicle are required.

Responsibilities

• Build and manage a team of front-line staff.
• Oversee a portfolio of buildings and maintain properties.
• Ensure quality of work and audit weekly site inspections.

Skills

Leadership

Problem-solving

Communication

Customer Service

Efficiency Improvement

Education

High School Diploma

Tools

Microsoft Office

Job description

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

WHAT WILL YOU DO?

1. Build and manage a team of front-line staff
2. Oversee a portfolio of buildings, some travel may be required
3. Identify opportunities for improvements in efficiency, cost-effectiveness and tenant experience
4. Maintain properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and instructing repairs, planning renovations, and liaising with contractors and vendors
5. Ensure quality of work, adhering to established standards for both staff and contractors
6. Audit weekly site inspections at each property
7. Diligently oversee the collection of tenant arrears; assisting with collections, reconciliations and adjustments
8. Attend weekly meetings with head office, including reporting on occupancy, budgets, and building strategies
9. Be a people leader

WHAT WILL YOU NEED?

• Minimum High School Diploma
• Minimum of 3 years experience in a supervisory role; or equivalent combinations of education and experience
• Experience in Property Management or Hospitality including hotel management experience is preferred
• Proficient in Microsoft Office and able to adeptly work with a variety of software platforms
• A Driver's License and a reliable vehicle are required
• Must complete & pass a criminal record check

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, and a discretionary bonus program.
• We are committed to a safety-first work environment.

We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [e-mail].