Regional Operations Manager

TH Daniels; Prince Rupert; On-site; CAD 180,000 - 260,000; Full time

Job summary

TH Daniels in Prince Rupert seeks a senior operations leader to own daily performance across current facilities and guide the company through a major transition. You will partner with facilities, engineering, technology, HSQE and commercial teams to ensure safe, reliable service and strategic execution.

You will build and mentor future site leaders, represent the company in the community, and foster strong relationships with stakeholders while upholding the brand and operational excellence.

Responsibilities

• Owns day-to-day operational performance across current facilities.
• Leads the organization through a major operational transition.
• Partners closely with facilities, engineering, technology, HSQE and commercial teams.
• Builds and mentors the next generation of site leadership.
• Represents the company, the brand and our commitment in the local community, engaging stakeholders.

Job description

As the senior operations leader based in Prince Rupert, this position:

• Owns day to day operational performance across current facilities.
• Leads the organization through one of the most significant operational transitions in companies history.
• Partners closely with facilities, engineering, technology, HSQE, and commercial teams
• Builds and mentors the next generation of site leadership.
• Represents the company, the brand and our commitment in the local community, engaging stakeholders across the region.

Responsibilities + Activities;

Health, Safety, Quality & Environment (HSQE) – 20%

• Directly responsible for the safety of staff, customers, vendors, and other stakeholders who visit the multiple sites.
• Provides leadership and accountability for a safety-first culture across all Prince Rupert operations
• Ensures full compliance with company HSQE policies, WorkSafeBC regulations, Transport Canada requirements, and port authority rules.
• Works closely with HSQE teams to implement, monitor, and continuously improve safety programs.
• Leads incident investigation, incident reporting and ensures corrective actions are implemented, acts on trends to prevent recurrence.
• Promotes environmental stewardship and compliance with all applicable environmental regulations and permits.

Operational Performance & Service Delivery – 30%

• Oversees day-to-day terminal and yard operations to ensure safe, efficient, and reliable service delivery.
• Ensures operational plans, staffing models, and equipment deployment align with volume forecasts and customer commitments.
• Drive continuous improvement in productivity, cost control, equipment utilization, and turnaround times.
• Ensures operating procedures, work instructions, and labour practices are consistently applied.
• Partners with commercial and customer teams to support service reliability and customer satisfaction.
• Correct unsafe operational acts as they arise, implement measures to mitigate or eliminate further risks.
• Work directly with the Transload Manager, to plan, draft and implement SOPs specific to the terminal as well as work with the supervisors on a day-to-day basis to ensure all SOPs are communicated and followed.

Financial & Business Performance – 15%

• Reviews and manages operating expenses, labour costs, maintenance spend, and capital utilization.
• Supports the development of annual budgets, forecasts, and long-range operating plans.
• Identifies and implements opportunities to improve margin, efficiency, and return on assets.
• Provides regular reporting and analysis to senior leadership on performance, risks, and opportunities.
• Recruits, leads, coaches and develops a diverse team of operations leaders and frontline staff.
• Ensures effective workforce planning, succession planning, and talent development.
• Builds strong relationships with labour partners and ensures collective agreements are administered fairly and consistently.
• Drives performance management, accountability, and engagement across the site.
• Champions company values, culture, and leadership expectations.
• Other related duties and projects as assigned.

Stakeholder & External Relations – 10%

• Acts as the senior company representative in Prince Rupert.
• Builds and maintains strong relationships with port authorities, regulatory bodies, customers, vendors, and community stakeholders.
• Supports growth initiatives, new business onboarding, and operational readiness for new services.
• Collaborates with corporate support functions to align site operations with company strategy.

WORKING CONDITIONS & PHYSICAL / SENSORY REQUIREMENTS:

• This position will require a regular presence at terminals and will require standing and/ or sitting for 8 hours per day.
• Some exposure to the outdoors, including heat, cold weather, rain, and noise.
• There will be frequent exposure to heavy equipment that is operating in the terminal.
• Short distance travel between terminals and to attend off-site meetings will be required.