Regional Operations Manager

Intelcom - Dragonfly; Kelowna; On-site; CAD 70,000 - 90,000; Full time

Job summary

Intelcom, a leading last-mile carrier in e-commerce, seeks an Operations Manager to foster growth and enhance station performance across Canada. This role involves strategic planning, managing budgets, and ensuring compliance with company policies. Join a company that values a diverse workforce and innovative approaches to logistics.

Qualifications

• Proven experience in operations management, preferably in a regional or multi-site capacity.
• Strong understanding of SOPs and audit processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and implement strategies to drive growth and improve performance at individual stations.
• Lead the expansion of Forward Sortation Area (FSA) initiatives across the region.
• Monitor and enhance the performance of Independent Delivery Contractors (IDC) at each station.

Skills

Leadership

Strategic Planning

Budget Management

Cost Control

Problem-Solving

Decision-Making

Education

Bachelor’s degree in Supply Chain, Operations Management, or related field

Job description

Ride the next mile with us!

Responsibilities

• Growth at Station Level: Develop and implement strategies to drive growth and improve performance at individual stations.
• Execute FSA Expansion: Lead the expansion of Forward Sortation Area (FSA) initiatives across the region.
• Execute Budget Plans: Develop, manage, and execute budget plans to ensure financial targets are met.
• Cost Reduction at Station Level: Identify and implement cost reduction strategies to enhance operational efficiency.
• Procurement Compliance: Ensure all procurement activities comply with company policies and regulations.
• Identify health and safety opportunities and drive continuous improvement
• IDC Performance at Station Level: Monitor and enhance the performance of Independent Delivery Contractors (IDC) at each station.
• IDC Business Model Compliance: Ensure compliance with IDC business models and practices.
• IDC KPI Improvement: Drive improvement in key performance indicators (KPIs) for IDC operations.
• Maximize Station Productivity: Implement initiatives to maximize productivity and efficiency at each station.
• Execute MOP and Emerging Products: Manage the implementation of MOP (Methods of Procedure) and introduce emerging products and services.
• ROM Succession Planning: Develop and execute succession plans for Regional Operations Managers (ROM).
• SOP Performance: Ensure adherence to Standard Operating Procedures (SOP) across all stations.
• Daily, Weekly, Monthly Audit Compliance: Conduct regular audits to ensure compliance with operational standards and policies.
• Enhance Daily, Weekly, Monthly Programs: Continuously improve and enhance daily, weekly, and monthly operational programs.
• Cascade and Translate Core Values: Promote and instill company core values across all levels of station operations.
• Understand the Competition: Stay informed about competitive landscape and develop strategies to maintain a competitive edge.
• Ensure Station Cross-Training at All Levels: Implement cross-training programs to ensure staff versatility and preparedness.
• Proactively Think on Behalf of the Customer: Anticipate customer needs and ensure high levels of customer satisfaction.
• Be a Servant Leader: Lead by example, fostering a culture of support, engagement, and growth.
• Support and Engage in College Job Fairs: Represent the company at college job fairs to attract and recruit top talent.
  
  

Qualifications

• Bachelor’s degree in Supply Chain, Operations Management, or a related field.
• Proven experience in operations management, preferably in a regional or multi-site capacity.
• Strong leadership and team management skills.
• Excellent strategic planning and execution abilities.
• Proficiency in budget management and cost control.
• Knowledge of procurement processes and compliance.
• Ability to analyze and improve KPIs.
• Strong understanding of SOPs and audit processes.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.
  
  

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.