Regional Operations Manager

Mini Mall Storage Properties; Grande Prairie; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to redefining the self-storage industry. As a leader, you'll build and manage a team while ensuring exceptional tenant experiences and property management. With a strong focus on community and accountability, you'll have the opportunity to grow personally and professionally in a supportive environment. This role offers a competitive compensation package, including benefits and a discretionary bonus program, all while fostering a culture of inclusion and respect. Be part of a team that values diverse perspectives and strives for positive impact in the communities we serve.

Benefits

Group Benefits Plan

401K Matching Program

Discretionary Bonus Program

Safety-First Work Environment

Qualifications

• 3+ years of supervisory experience or equivalent education.
• Experience in property management or hospitality preferred.

Responsibilities

• Build and manage a team of front-line staff.
• Oversee properties and resolve tenant complaints.
• Audit weekly site inspections and manage tenant arrears.

Skills

Team Management

Property Management

Customer Service

Microsoft Office Proficiency

Education

High School Diploma

Tools

Various Software Platforms

Job description

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life's transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

WHAT WILL YOU DO?

1. Build and manage a team of front-line staff
2. Oversee a portfolio of buildings, some travel may be required
3. Identify opportunities for improvements in efficiency, cost-effectiveness and tenant experience
4. Maintain properties by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and instructing repairs, planning renovations, and liaising with contractors and vendors
5. Ensure quality of work, adhering to established standards for both staff and contractors
6. Audit weekly site inspections at each property
7. Diligently oversee the collection of tenant arrears; assisting with collections, reconciliations and adjustments
8. Attend weekly meetings with head office, including reporting on occupancy, budgets, and building strategies
9. Be a people leader

WHAT WILL YOU NEED?

1. Minimum High School Diploma
2. Minimum of 3 years experience in a supervisory role; or equivalent combinations of education and experience
3. Experience in Property Management or Hospitality including hotel management experience is preferred
4. Proficient in Microsoft Office and able to adeptly work with a variety of software platforms
5. A Driver's License and a reliable vehicle are required
6. Must complete & pass a criminal record check

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, and a discretionary bonus program.
• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [e-mail].