Regional Operations Manager

With over 65 years of service, ServiceMaster Clean is a trusted leader for commercial cleaning. Every day more than 100,000 businesses worldwide depend on our commercial cleaning network to keep their workplaces clean and well maintained.

ServiceMaster Clean Mississauga is currently looking to hire Regional Operations Managers for our client located within the Brampton and Bolton areas.

As the Regional Operations Manager, you will be a key part in the execution of ServiceMaster Clean’s operational processes, with a focus on delivering outstanding results for our client. You will be responsible for managing the day-to-day services we provide at the regional level, which includes managing customer relations and strict adherence to health and safety regulations.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Business Management

• Manages a team of Site Managers and their subordinates across designated Amazon locations
• Addresses and provides guidance on all operational concerns from site managers
• Serves as the first point of escalation for site-level client issues/concerns, escalating to the Regional Manager as required/appropriate
• Performs regular (weekly) audits of all client locations, reporting results to the Regional Manager
• Evaluates and enforces (as appropriate) all ServiceMaster policies and processes
• Provides guidance and training on policies, practices, creative strategies, and corrective actions as needed
• Conducts formal investigations into all major incidents (Safety, HR, etc.) alongside senior site leadership, preparing final summaries/reports for regional management
• Works in tandem with site leadership to ensure completion of all Special Projects (PO’s)
• Communicates with external vendors for outsourcing supplies or services
• Drafts, presents, and implements approved new policies
• Monitors staffing and attendance levels across managed locations, and works with the regional admin team and site leadership to address and resolve any staffing concerns
• On call as Tier 2 internal escalation point (above Site Manager) for all issues/concerns/incidents/emergencies
• Other duties as business needs require

Administration

• Manages departmental budgets including labour, supplies, and equipment
• Approves departmental payroll and reconciles labour costs with budgeted forecasts
• Maintains current customer and employee database and reviews it every 6 months
• Oversees and maintains company policy, procedures, and forms
• Monitors and validates the accuracy of billing and invoicing information, ensuring collections targets are met by the accounts staff
• Oversees recruitment, hiring, progressive discipline, and terminations of employees
• Verifies purchases made have prior approval as per established procedures
• Conducts semi-annual/periodic account reviews to analyze revenue and/or labour rates
• Prepares annual business unit operating budgets and business plans
• Performs other duties as may be assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge, and abilities required within a specified period of time as agreed upon, in writing, with the Regional Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

• Strong communication skills both written and verbal
• Excellent leadership and effective decision-making skills
• Ability to engage, motivate, and develop staff/crew to produce high levels of productivity
• Highly organized with attention to detail
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable, and able to work effectively in a variety of settings
• Team player that fosters team-based learning

Educational Requirements

Education Required: High school diploma is required.

Degree or diploma in Operations/Business Management is preferred.

Work Experience Requirements

Work experience required: Minimum of three (3) years of managerial experience in an operations environment, preferably in cleaning and/or distribution.

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approaches without resistance.
• Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made; operates with integrity.
• Customer Focus – effectively meets the needs of our customers; both internal and external; builds proactive relationships; takes responsibility for customer satisfaction.
• Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving – develops solutions for work issues by examining the root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others' perspectives; balances responsibilities.

Physical Requirements

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

Time will be equally spent in an office environment and on site.

Compensation

The company offers competitive compensation packages, including:

- Annual Salary $55,000 - $65,000 (starting salary will be based upon skills and experience)

Compensation: $55,000.00 - $65,000.00 per year

By joining ServiceMaster Clean, you will be part of an industry-leading company with over 65 years of expertise in Canada and opportunities from coast to coast. You'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.

ServiceMaster Clean takes great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and