Regional Operations Leader – Dental Clinics Network

123Dentist; Burnaby; On-site; CAD 93,000 - 130,000; Full time

Job summary

123Dentist, one of Canada’s largest dental support organizations, seeks a Regional Manager to oversee a portfolio of clinics across a designated province. You will partner with office managers and clinic teams to drive performance, ensure operational excellence, and align with national standards.

The role requires strong business acumen, independent decision-making, and frequent travel to clinics to coach leaders and support day-to-day operations.

Qualifications

• 5–8 years of progressive leadership experience in multi-site operations
• Experience managing multiple locations with accountability for financial and operational performance (P&L exposure required)
• Strong leadership and coaching skills with the ability to influence teams without direct authority
• Willingness to travel between clinic locations in a field-based role
• Ability to interpret financial and operational data to drive decisions
• Excellent communication, relationship-building, and stakeholder management skills
• Highly organized, adaptable, and able to manage competing priorities across sites
• Proficiency in Microsoft Office (Excel) and KPI reporting tools
• Experience in dental/healthcare or multi-site service operations is a strong asset

Responsibilities

• Own regional clinic performance including revenue growth, profitability, patient flow, and cost management across your portfolio
• Conduct regular clinic reviews, financial analysis, and operational audits to drive improvements
• Ensure clinics align with 123Dentist standards and the Operational Playbook
• Provide hands-on leadership to Office Managers and clinic teams to improve execution and accountability
• Act as liaison between corporate and clinic teams to reinforce priorities and culture
• Spend significant time in the field visiting clinics to coach leaders and resolve issues
• Partner with HR and Talent Acquisition for recruitment and onboarding
• Collaborate with Finance, HR, Marketing to implement initiatives and resolve challenges
• Monitor KPIs across clinics to identify trends, risks, and opportunities
• Support Office Managers in developing high-performing clinic leadership
• Provide regular reporting and updates to Director of Operations
• Identify opportunities for scalability and consistency across clinics

Skills

Multi-site ops

P&L exposure

Leadership

Travel frequently

Financial analysis

Communication

Organization

Excel

Dashboards

Healthcare exp

Tools

Excel

BI dashboards

Job description

123Dentist, one of Canada’s largest dental support organizations, seeks a Regional Manager to oversee a portfolio of clinics across a designated province. You will partner with office managers and clinic teams to drive performance, ensure operational excellence, and align with national standards.

The role requires strong business acumen, independent decision-making, and frequent travel to clinics to coach leaders and support day-to-day operations.