Regional Operations Director - Southern CA

VCA; Canada; Remote; USD 135,000 - 155,000; Full time

Job summary

Join a forward-thinking organization as a Regional Operations Director, where you will lead multi-site hospital operations in a dynamic environment. This remote role, requiring up to 65% travel, focuses on enhancing client service, training operations teams, and ensuring financial success. You will collaborate with leadership to embed core values and promote a culture of excellence across all facilities. With a competitive salary and comprehensive benefits, this position offers a unique opportunity to make a significant impact in the healthcare sector while advancing your career.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Qualifications

• Experience in healthcare operations management is essential.
• Strong financial acumen with a track record of revenue growth.

Responsibilities

• Ensure quality medical practice and customer service across hospitals.
• Foster a healthy workplace culture and manage performance.
• Drive revenue growth and oversee financial management.

Skills

Leadership in multi-site operations

Financial management (P&L)

Team leadership

Interpersonal and communication skills

Multi-priority management

Education

Bachelor's degree

MBA or healthcare management degree

Job description

VCA Animal Hospitals presents a leadership and business management opportunity for a Regional Operations Director (ROD) in the Pacific Southern California Group.

The ROD oversees hospital operations and supports a sound medical environment within an assigned region, reporting to the Group Vice President (GVP). Responsibilities include managing finances, customer service, marketing, staffing, and human resources, often through a team. The ROD is part of a leadership team comprising the GVP, Senior ROD/RVP (if applicable), Regional Medical Director (RMD), Area Medical Director (AMD), and Regional Technician Director (RTD). This team holds full responsibility for operations, medical standards, hiring, and fostering an engaging regional culture.

The ideal candidate will be based in the greater Orange County / San Diego County area. This remote position requires up to 65% travel.

Responsibilities:

1. Client Service Management: Ensure adherence to VCA’s standards of quality medical practice and customer service across all hospitals. Improve workflow and staff efficiency, monitor hospital hours and appointment availability, maintain environments focused on client/patient satisfaction, and address non-medical client complaints.
2. Operations Team Training: Build strong relationships with Medical Directors and Hospital Managers. Promote an “owner mentality” to support business strategies and hospital results. Assist in training staff in customer service, business operations, and effective meetings.
3. Human Resources: Foster a healthy workplace culture, manage performance to boost morale and retention, ensure legal compliance, conduct performance reviews, support hiring, training, and developing hospital staff.
4. Hospital Production Management: Drive revenue growth, evaluate service and product pricing, audit hospital production, implement price adjustments, and manage discount policies and invoicing.
5. Hospital Financial Management: Oversee cash control standards, utilize financial reports to improve performance, monitor expenditures and payroll, and review inventory management.
6. Marketing Management: Collaborate with the Marketing Manager to keep hospital marketing current, support marketing events, train staff on marketing initiatives, and review strategies.
7. Champion VCA Culture: Embed VCA values in hospitals, promote teamwork, and coordinate with leadership to ensure operational consistency and best practices.

Qualifications:

• Leadership experience in multi-site operations, preferably in healthcare or related fields
• Strong financial skills, with experience managing P&L and growing revenue
• Proven success in leading high-performing teams
• Excellent interpersonal and communication skills, capable of engaging healthcare professionals
• Ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree preferred; MBA, DVM, or healthcare/hospital management degree a plus

Compensation is negotiable based on experience and credentials. The US base salary range is $135,000-$155,000, with specifics discussed during hiring. Benefits include medical, dental, vision, paid time off, 401(k), pet discounts, and more.

Current associates should apply via our internal site in Workday. We are an Equal Opportunity Employer - Veterans / Disabled.