Regional Operations Coord, USA & Canada

Wärtsilä; Dartmouth; On-site; CAD 80,000 - 100,000; Full time

Job summary

Wärtsilä is seeking a Regional Operations Coordinator for the US and Canada to join their Regional Operations North Team. The role involves coordinating field service activities, developing proposals, and ensuring seamless execution of service jobs. Candidates should have significant experience in field service operations, effective communication skills, and proficiency in SAP.

Benefits

Comprehensive benefits package

Competitive salary

Qualifications

• 5-10 years of experience with Mechanical, Electrical or Industrial field service operations.
• Ability to communicate effectively with field staff and clients.
• Proficiency in SAP.

Responsibilities

• Coordinate complex field service activities and support personnel during jobs.
• Manage jobs in SAP and ensure quality compliance with guidelines.
• Communicate with customers and suggest improvements for service performance.

Skills

Communication

Safety-focused

SAP proficient

Field service process development

Job description

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

Regional Operations Coordinator, US & Canada

Our mission is to lead the world to a 100% renewable energy future. We are now looking for a dynamic high performer to join our fast paced and exciting Energy Business - Regional Operations North Team as aRegional Operations Coordinator for the US and Canada. We are a SMART technology company that empowers our people to collaborate and shape our markets, so that we can have a sustainable impact on society. Our field service engineers & superintendents are regularly assigned to attend to our customer's installations for complex equipment installation, commissioning, troubleshooting and repairs for many days or weeks at a time.

The preferred location for this position is Houston TX.

As a Regional Operations Coordinator, you will focus on these responsibilities:

• Work as one team with Account Manager and Sales Support to develop sales proposals
• Lead and coordinate complex Field Service activities, including personnel, spare parts, costs, and time
• Support field service personnel when they are assigned on a job
• Act as contact person for customer during the jobs
• Communicate with the customer, our engineers, and the account manager during the delivery of Field Service jobs any and manage change orders to the job Scope as required which have financial impacts
• Comply with Safety and ISO processes for personnel, tools and machines to ensure safety, accuracy and quality of all services provided
• Suggest investments in tools to improve the Field Service job performance
• Cooperate with others in order to ensure the right resources are assigned for every job
• Manage all jobs in SAP from an Administrative standpoint
• Take responsibility for briefing and debriefing of the engineers before and after the jobs
• Prepare lessons learned, execute actions and share with internal stakeholders
• Ensure that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and customer site procedures
• Follow up the service work orders until invoicing including change orders, technical documentation, timesheets, travel expenses, and vendors invoices
• Develop and implement the Field Service processes

To be successful in this role, we expect you to have or be:

• 5 – 10 years of experience with Mechanical, Electrical or Industrial field service operations and maintenance management.
• Safety focused
• Able to communicate effectively with field staff and client
• Able to develop and implement field service processes
• SAP proficient.
  

Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challengingwork tasks, as well as personal and professional development in a great team.

If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.

For more information about this job please contact: Dustin Merritt,Manager, Sales Support & Operations Coordination, Region North, [e-mail].

Successful applicant must be authorized to work in the USA without sponsorship.

We look forward to hearing from you. Qualified candidates must apply online: http://www.wartsila.com/en/careers/vacancies.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

Last application date: 30/06/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.