Regional Manager, Workplace Retirement & Savings Client Relationships

Canada Life; London; On-site; CAD 85,000 - 135,000; Full time

Benefits offered by this job

Education reimbursement

Health benefits

Mental health benefit

Job summary

Canada Life in Ontario is seeking a Regional Manager to lead the Workplace Retirement & Savings Client Relationships team. You will guide strategy, drive client retention, and ensure high-quality service across retirement clients.

You will coach a high-performing team, partner with Sales and Operations, and represent Canada Life at industry events, influencing outcomes and advancing the company’s vision.

Qualifications

• 5+ years in Canadian insurance/financial industry.
• Proven leadership capabilities; coaching and developing high-performing teams.
• Adaptable with talent development focus.
• Strong service orientation and client relationship skills.
• Experience with Group Retirement Services is preferred.
• Post-secondary education or equivalent work experience.
• RPA and GBA designations are assets.
• Bilingualism is an asset.

Responsibilities

• Lead and coach a high-performing regional team across client relationships and plan administration.
• Develop regional strategies to drive client retention, growth, and portfolio performance.
• Collaborate with Sales, Operations, and regional leaders to align client strategy.
• Oversee resource planning and workload management for efficiency.
• Represent Canada Life at market events, client engagements, and with partners.
• Act as escalation point for complex client situations.
• Foster regional engagement and alignment with organizational priorities.

Skills

Leadership

Talent development

Strategic thinking

Client relationship management

Influencing

Emotional intelligence

Bilingualism

Education

Post-secondary education

RPA designation

GBA designation

Job description

Base + Comm

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Regional Manager, Workplace Retirement & Savings Client Relationships

This role focuses on leading a team of professionals to deliver an industry-leading, client relationship focused service experience to our group retirement clients. It offers challenging and meaningful work in a fast-paced work environment, exciting opportunities with room to grow and develop, as well as a range of work day-to-day. Your motivation, creativity, and nimble decision-making skills along with internal and external partnerships will help you to meet and even exceed a variety of objectives.

What You Will Do

• Develop and execute regional strategies to drive client retention, growth, and overall portfolio performance, while contributing to national initiatives and best practices
• Lead, coach, and develop a high-performing team, setting clear expectations and fostering a culture of accountability, continuous improvement, and excellence
• Provide direction and oversight to ensure consistent, high-quality delivery across client relationships, plan administration, and stakeholder support
• Partner closely with Sales, Operations, and other regional leaders to align on client strategy, resolve complex issues, and drive business outcomes
• Build and maintain strong relationships with key clients, consultants, and distribution partners, reinforcing Canada Life’s value proposition
• Oversee resource planning and workload management to ensure team efficiency, scalability, and effective support of client needs
• Act as an escalation point for complex client situations, providing guidance and ensuring timely, effective resolution
• Represent Canada Life in the market through industry events, client engagement, and thought leadership, enhancing regional visibility and brand presence
• Foster regional engagement and alignment, ensuring the team is connected to broader organizational priorities and direction

What You Will Bring

• 5+ years of experience in the Canadian insurance and/or financial industry
• Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team.
• Highly adaptable, driven to develop talent and help people be their best.
• Proven ability to create a high-energy, collaborative culture where teams thrive.
• Passion for service excellence, creating connections with clients, and making a difference
• Track record of consistently achieving strategic business objectives.
• High emotional intelligence and ability to help influence thinking and behaviours.
• Strong understanding of Group Retirement Services and key stakeholders
• Post-secondary education or equivalent work experience.
• Industry designations RPA and GBA are considered an asset.
• Bilingualism an asset.

The base salary for this position is between $85,200 - $135,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted