Regional Manager, Health Services

Dynacare; Ottawa; On-site; CAD 72,000 - 90,000; Full time

Benefits offered by this job

Benefits program

RRSP match

Employee stock purchase program

Internal mobility

Job summary

Dynacare is seeking a Regional Manager for Laboratory Health Services Centers in Ottawa. This permanent full-time role oversees multiple lab locations, fosters positive employee relations, ensures exemplary customer care, and drives operational efficiency. Relocation assistance is available as needed.

The position emphasizes budget development, talent management, and adherence to safety and quality standards, with a day shift and on-site work style.

Qualifications

• Post-Secondary education in Healthcare, Science or Business; 3+ years leadership in customer-facing environment preferred.
• Lean Six Sigma and/or Change Management training - required
• Proficient computer skills (MS Office and applicable software applications)

Responsibilities

• Foster an environment of positive employee relations and strong teamwork while complying with HR policies and practices.
• Engage with the Director, Health Services Operations for guidance to ensure positive client, customer or employee experience.
• Build and manage an effective team through hiring, training, performance management, coaching and recognition.
• Develop and administer regional operating budgets and generate operating reports using metrics and KPIs.

Skills

Leadership

Customer focus

Communication skills

Time management

Team development

Education

Post-Secondary education in Healthcare, Science or Business

Tools

MS Office

Lean Six Sigma

Job description

Regional Manager - Laboratory Health Services Centers Ottawa

Relocation Assistance as Required

Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Regional Manager, Laboratory Health Services Centers? The Regional Manager Laboratory Health Services, is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer. Other accountabilities are efficient utilization of resources and fostering a culture of quality and continuous improvement.

Job Status: Permanent Full-Time

Vacancy Type: Existing

Shift: Day shift

Locations Supporting: Greenbank Rd, Cleopatra Drive, Carling Ave,Broadview Ave, Hunt Club, Spratt Road, and Kent Street.

Work Style: On-Site

Internal Posting Deadline: August 5,2026

Why Dynacare is an amazing place for YOU:

• Access a health and wellness benefits program that supports you and your loved ones


• Grow and thrive with a dynamic, successful company through internal mobility opportunities


• Invest in your future through RRSP match benefits and an employee stock purchase program


• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices


• Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance


• Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience


• Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition


• Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs


• Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients


• Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required


• Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy


• Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement


• Responsible for completing operating reports using metrics and key performance indicators


• Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, lawsregulations, and technology


• Support the Business Development team with the establishment of new clients


• Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services


• Understanding of laboratory operations, processes and key performance indicators


• Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment


• Promoting and championing a healthy and safe environment


• Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion

What YOU bring to the role:

• Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred


• Previous related experience required to perform job: 3-5 years


• Proficient computer skills (MS Office and applicable software applications)


• Lean Six Sigma and/or Change Management training - required


• Proven attention to detail, excellent organizational, prioritization and time management skills


• Ability to manage multiple items effectively


• Experienced people manager with the ability to develop talent and building high performing teams


• Effective communication skills and the ability to work effectively with all levels of management and non-management


• A strong team player with the ability to work independently with a high degree of initiative.


• Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment


• Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines


• Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen

Pay rate: $72,000 to $90,000

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.