Regional Manager (Health care operations, customer service) - #2024-9455 (reqID)

Position at Dynacare Job Posting: Manager Laboratory Health Services Centers - Multiple Locations

Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Manager Laboratory Health Services Centers? The Manager Laboratory Health Services - Multiple Locations is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care.

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

How YOU will make a difference:

• Responsible for transforming the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care.
• Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices.
• Encourage trust and open communication with direct reports, address employee feedback and input, and ensure team understanding of corporate and departmental goals and performance.
• Engage with the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer, or employee experience.
• Build and manage an effective team through strategic hiring, training, performance management, coaching, and recognition.
• Liaise with clients and ensure their experience is positive by providing professional, timely assistance to inquiries, educating clients on processes, investigating concerns, and ensuring full understanding of client needs.
• Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations, and clients.
• Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety, and customer experience are being met or exceeded, and introduce corrective actions where required.
• Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy.
• Develop and administer regional operating budgets, identify potential cost-saving, and make recommendations for improvement.
• Responsible for completing operating reports using metrics and key performance indicators.
• Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws, regulations, and technology.
• Support the Business Development team with the establishment of new clients.
• Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services.
• Understanding of laboratory operations, processes, and key performance indicators.
• Understanding of customer care best practices and demonstrated ability applying that knowledge in a high volume, time-sensitive environment.
• Promote and champion a healthy and safe environment.
• Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation, and general safety promotion.

What YOU bring to the role:

• Post-Secondary education in Healthcare, Science, or Business.
• 3+ years of leadership experience in a high-paced, customer-facing environment is preferred.
• Previous related experience required to perform job: 3-5 years.
• Proficient computer skills (MS Office and applicable software applications).
• Lean Six Sigma and/or Change Management training - required.
• Proven attention to detail, excellent organizational, prioritization, and time management skills.
• Ability to manage multiple items effectively.
• Experienced people manager with the ability to develop talent and build high-performing teams.
• Effective communication skills and the ability to work effectively with all levels of management and non-management.
• A strong team player with the ability to work independently with a high degree of initiative.
• Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer-centric environment.
• Highly motivated individual with a proven track record of delivering results on multiple priorities while meeting competing deadlines.
• Knowledge of technical procedures as they apply to laboratory testing, shipment logistics, and specimen.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.