Regional Director, Strategic Accounts

EQ Bank | Equitable Bank; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading bank in Canada is seeking a Strategic Account Manager to manage and grow high-value accounts. This role involves relationship building, strategic assessment, and collaboration with internal teams to enhance market share. The successful candidate will have significant experience in account management and a strong ability to drive growth through strategic partnerships.

Benefits

Competitive bonus structure

Market-leading RRSP match

Comprehensive benefits

Employee Share Purchase Plan

Maternity/Parental top-up

Generous vacation and personal days

Virtual events and professional development

Qualifications

• 5-8 years of experience in account management or business development.
• Proven success in managing strategic accounts and driving revenue growth.

Responsibilities

• Manage and grow high-value accounts focusing on sales and relationship enhancement.
• Collaborate with key brokerages to ensure long-term growth.

Skills

Communication

Negotiation

Strategic Thinking

Relationship Building

Education

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Finance

Tools

Salesforce

Microsoft Office

Job description

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Strategic Account Manager (SAM) will be responsible for managing and growing high-value accounts within Equitable Bank’s portfolio, focusing on sales, relationship enhancement, and market share growth within specified networks. The SAM will collaborate closely with key brokerages to ensure the success and long-term growth of these partnerships. This role requires strategic assessment of individual brokerage needs and coordination with sales and operations to implement positive changes that increase market share.

The core responsibilities include:

1. Account Management
2. Manage and build strong, long-lasting relationships with key strategic accounts, including super brokers and high-volume clients.
3. Develop and execute strategic account plans tailored to each account’s needs to drive growth and meet sales targets.
4. Monitor account performance, including sales volumes and market share, to ensure targets are met or exceeded.
5. Proactively identify new business opportunities within existing accounts to increase market share.
6. Maintain ongoing communication with account stakeholders to address issues, gather feedback, and identify new sales opportunities.
7. Collaborate with internal teams (Sales, Marketing, Credit) to deliver solutions that meet account-specific needs and ensure a smooth customer experience.

Market Growth & Business Development

1. Work with senior leadership to identify and pursue growth opportunities in the market.
2. Conduct research and analysis to identify trends and areas for growth within assigned accounts.
3. Assist in expanding the bank’s footprint in new regions or verticals by leveraging strategic relationships.
4. Develop and implement sales strategies aligned with the bank’s growth objectives, focusing on profitability.

Relationship Building & Networking

1. Cultivate and maintain strong relationships with key decision-makers at high-value brokerages and partners.
2. Represent Equitable Bank at industry events, conferences, and networking opportunities.
3. Conduct regular meetings with accounts to foster engagement and develop solutions.
4. Maintain ongoing communication with strategic partners to keep our products and services top-of-mind.

Sales Reporting & Forecasting

1. Provide regular performance reports to leadership.
2. Work with sales and marketing teams to align efforts.
3. Monitor sales pipelines and forecast future opportunities.
4. Maintain accurate records within the CRM system.

Qualifications & Skills

• 5-8 years of experience in account management, business development, or sales in residential or financial services.
• Proven success in managing strategic accounts and driving revenue growth.
• Strong interpersonal, communication, and negotiation skills.
• Ability to analyze data and market trends to develop strategic plans.
• Experience building relationships with senior stakeholders.
• Proficiency in Microsoft Office and CRM systems (e.g., Salesforce).
• Excellent organizational and time management skills.
• Bachelor’s degree in Business, Marketing, Finance, or related field preferred.

Role Complexities & Challenges

• Navigate complex customer needs and resolve issues efficiently.
• Apply strategic thinking and market analysis to drive expansion.
• Manage relationships and influence stakeholders at multiple levels.

What We Offer

• Competitive bonus structure
• Market-leading RRSP match
• Comprehensive benefits (medical, dental, vision, life, disability)
• Employee Share Purchase Plan
• Maternity/Parental top-up
• Generous vacation and personal days
• Virtual events and professional development
• Opportunity to join a top FinTech and reshape banking

Work is hybrid, based at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank values inclusion and diversity. We support accommodations and ensure a fair recruitment process. All candidates must pass criminal and credit checks. We look forward to learning about you!