Regional Director of Operations - Long Term Care - Ontario

Sienna Senior Living; Markham; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Health & dental benefits

RRSP with company match

SOAR share program

Employee Share Purchase Plan

Continuous learning & growth

Diversity & inclusion culture

Job summary

Sienna Senior Living is seeking a Regional Director of Operations to lead long-term care homes across Ontario. You will guide performance, financial results and staff development to achieve quality care and service excellence.

The role requires strategic leadership, strong financial acumen and a passion for seniors. Travel within Ontario and Canada is expected as part of regional responsibilities.

Qualifications

• 3-5 years in a leadership role.
• Proven track record of delivering results and improving performance.
• Strong knowledge of Long-Term Care regulatory framework.
• Passion for seniors and senior living.
• Collaborative leader who seeks diverse input and adapts style.

Responsibilities

• Provide overall operational leadership to assigned Care Communities and support Executive Directors.
• Manage budgets, resources and staffing to meet KPIs and financial targets.
• Define regional plans to improve growth, quality of care and team engagement.
• Lead and implement new initiatives addressing current and future needs of residents and families.
• Ensure compliance with applicable legislation and Sienna policies.

Skills

Leadership

Financial acumen

P&L management

Strategic planning

Stakeholder engagement

Communication

Education

Bachelor's degree in a related field

Job description

At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve. Our purpose is simple: to cultivate happiness in daily life!

What Sienna Offers

We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive compensation and vacation package
• Employer Paid Health & Dental Benefits
• RRSP with Company Match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with Company Match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing

Reporting to the National Vice President, Operations, we are seeking to fill the Regional Director of Operations (RDO). The RDO will lead long term care homes in Ontario. The successful candidates will be tasked with delivering Sienna’s shared vision and realizing financial, operational, and team performance goals. These roles are instrumental in steering our Sienna operations towards excellence, aligning with Sienna’s commitment to quality and service.

How You’ll Succeed

• Provide overall operational leadership to assigned Care Communities, leading and supporting the Executive Directors of respective Care Communities in achieving all key performance standards
• Demonstrate financial leadership by managing budgets and monitoring long-term strategic fiscal plans, including ensuring sufficient resources and equipment are available through budget preparation, maintenance and the hiring of appropriate and adequate staffing levels.
• Analyze and define an operational plan for each home and the overall region to improve growth and performance, elevate quality of care and strengthen team member engagement.
• Shape and champion new initiatives to anticipate current & future needs of seniors and their families.
• Ensure compliance with all relevant legislation including but not limited to: Ministry Acts and regulations, Sienna policies and procedures & collective
• Ensure risk management activities take place to reduce and control potential or actual risks to the safety, security and health of all individuals, and to the safety and security of the Care
• Actively engage with colleagues, community partners and regulatory bodies to consistently achieve results.
• Drive organizational change to effectively anticipate and respond to the needs of residents and their families, leaders, team members and community stakeholders/partners.
• Align and build an effective leadership team by articulating expectations and inspiring commitment & performance.
• Attract and retain the best leadership talent.

Who you are

• A university graduate, with 3-5 years’ experience in a leadership role.
• An exceptional leader with operational knowledge, strong business acumen and has a demonstrated track record of delivering results and continuously improving performance.
• Possess strong financial judgement, including P&L experience in developing, monitoring and reporting on annual operating and capital budget.
• Sound knowledge of Long-Term Care Communities Provincial Regulatory Framework.
• A strong bias for customer service, specifically a passion for seniors and senior living.
• A collaborative senior leader that seeks diverse input from multiple sources and can flex their leadership style when faced with obstacles.
• Powerful communication and executive presentation skills.

What You Need To Know

• Any offer of employment will be conditional upon a criminal background and references check.
• Extensive Travel within Province and Travel within Canada based on Operational/Business requirements.
• This posting is for an existing vacancy.
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position .

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.