Regional Director of Operations

Socket.dev; Toronto; On-site; CAD 110,000 - 130,000; Full time

Job summary

Socket.dev is seeking a Regional Director of Operations in Toronto to drive division revenue, profitability, and client retention across multiple healthcare facilities. The role involves setting operational standards, developing succession plans, and collaborating with Compass support functions to implement new business strategies.

The ideal candidate will have a post-secondary degree or MBA, 10 years of senior leadership experience in healthcare and contract facilities management, and a strong

Qualifications

• Post‑secondary degree or diploma required; MBA preferred.
• 10 years of senior leadership experience in healthcare and contract facilities management.
• Solid understanding of senior living, acute care and long-term care support services.
• Experience managing multiple sites in complex environments (union and non‑union).
• Proven financial management skills within a comparable size business portfolio.

Responsibilities

• Increase division revenue and profitability by developing forecasts, analyzing operation capabilities, and ensuring budget adherence.
• Provide tools for success and set operational standards, goals, and expectations.
• Build strong client relationships, conduct business plan reviews, and drive account retention.
• Implement new business strategies in collaboration with Compass support functions.
• Attract, develop, and retain associates; develop succession planning and provide a safe, supportive work environment.
• Support the labour relations strategy process for unionized accounts, interacting with representatives and administering fair policy and procedures during negotiations.
• Lead and support multi-unit management teams in attaining financial and operational goals.

Skills

Leadership

Mentoring

Communication

Decision making

Travel willingness

Education

Post-secondary degree or diploma

MBA

Tools

MS Office

Job description

The salary range for this position is $110,000 - $130,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Now, if you were to come on board as a Regional Director of Operations,we’d ask you to do the following for us:

• Increase division revenue and profitability by developing forecasts, analyzing operation capabilities, and ensuring budget adherence.
• Provide tools for success and set operational standards, goals, and expectations.
• Build strong client relationships, conduct business plan reviews, and drive account retention.
• Implement new business strategies in collaboration with Compass support functions.
• Attract, develop, and retain associates; develop succession planning and provide a safe, supportive work environment.
• Support the labour relations strategy process for unionized accounts, interacting with representatives and administering fair policy and procedures during negotiations.
• Lead and support multi-unit management teams in attaining financial and operational goals.

Think you have what it takes to be ourRegional Director of Operations? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Post‑secondary degree or diploma required; MBA preferred.
• 10 years of senior leadership experience in healthcare and contract facilities management.
• Solid understanding of senior living, acute care and long-term care support services.
• Experience managing multiple sites in complex environments (union and non‑union).
• Proven financial management skills within a comparable size business portfolio.
• Strong mentor and leader with an ability to build client relationships at all levels.
• Excellent decision‑maker with strong communication skills (written and verbal).
• Comfortable with a dual‑reporting relationship (Food and Facilities Management).
• Willingness to travel.
• Proficient with MS Office including Word, Excel, and PowerPoint.