Regional Director of Daily Operations

Easton's Group of Hotels Inc.; Markham; On-site; CAD 140,000 - 160,000; Full time

Benefits offered by this job

Hotel discounts

Insurance discounts

Educational reimbursement

Perkopolis benefits

CAA corporate discount

Employee events

Job summary

Easton’s Group of Hotels is seeking a Regional Director of Daily Operations to oversee day-to-day performance across multiple hotel properties within the region. This role focuses on brand standards, service excellence, and operational efficiency across locations.

Working with General Managers, you will drive staffing, scheduling, budgeting, and guest satisfaction while guiding operational improvements and compliance initiatives including AODA.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 7-10 years of progressive hotel operations experience, including multi-property oversight or senior leadership roles.
• Fluency in English required; additional languages are an asset.

Responsibilities

• Lead and oversee daily operational activities across all properties within the assigned region to ensure consistency and efficiency.
• Ensure all hotels operate in alignment with brand standards, company policies, and established operating procedures.
• Establish and monitor daily performance benchmarks related to service quality, productivity, and operational execution.
• Conduct frequent on-site visits to assess guest experience, cleanliness standards, service delivery, and operational readiness.
• Provide direct support and guidance to General Managers and department leaders to resolve operational challenges in real time.
• Analyze operational reports, service metrics, and guest feedback to identify areas for improvement and implement corrective actions.
• Partner with General Managers to ensure proper staffing levels, scheduling efficiency, and effective departmental coordination.
• Monitor labor usage and operational expenses to improve efficiency while maintaining high service standards.
• Drive a culture of accountability, consistency, and responsiveness across all hotel teams.
• Review guest satisfaction scores, online reviews, and internal feedback systems to enhance the overall guest experience.
• Support hiring, onboarding, and training initiatives to ensure operational staff are well-prepared and aligned with standards.
• Provide coaching, mentorship, and ongoing performance feedback to property leadership teams.
• Lead and manage all AODA-related compliance across the region, including audits and coordination with authorities.

Skills

English fluency

Leadership

Operations management

Analytical skills

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Salary Range: $140,000.00 To $160,000.00 Annually

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

At Easton’s Group of Hotels, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Note: Applicants who previously applied for this position do not need to reapply. Your application has been received and is currently being reviewed as part of our selection process.

• Discounts at IHG, Hilton & Marriott properties
• Home and Auto Insurance Discounts
• Employee Milestone Events
• Perkopolis - discount, reward and benefits programs
• Educational Reimbursement
• Employee of the Quarter/Year
• CAA Corporate Discount

Job Overview

The Regional Director of Daily Operations is responsible for overseeing and optimizing the day-to-day operational performance of multiple hotel properties within the assigned region. This role ensures consistent execution of brand standards, service excellence, and operational efficiency across all locations. Working closely with General Managers and property teams, the position focuses on driving operational discipline, improving guest satisfaction, and maintaining seamless daily hotel operations.

Role & Responsibilities:

• Lead and oversee daily operational activities across all properties within the assigned region to ensure consistency and efficiency.
• Ensure all hotels operate in alignment with brand standards, company policies, and established operating procedures.
• Establish and monitor daily performance benchmarks related to service quality, productivity, and operational execution.
• Conduct frequent on-site visits to assess guest experience, cleanliness standards, service delivery, and operational readiness.
• Provide direct support and guidance to General Managers and department leaders to resolve operational challenges in real time.
• Analyze operational reports, service metrics, and guest feedback to identify areas for improvement and implement corrective actions.
• Partner with General Managers to ensure proper staffing levels, scheduling efficiency, and effective departmental coordination.
• Monitor labor usage and operational expenses to improve efficiency while maintaining high service standards.
• Drive a culture of accountability, consistency, and responsiveness across all hotel teams.
• Review guest satisfaction scores, online reviews, and internal feedback systems to enhance the overall guest experience.
• Support hiring, onboarding, and training initiatives to ensure operational staff are well-prepared and aligned with standards.
• Provide coaching, mentorship, and ongoing performance feedback to property leadership teams.
• Assist in implementing operational improvements, standardization initiatives, and best practices across the portfolio.
• Maintain strong relationships with internal stakeholders, vendors, and local partners to support operational success.
• Lead and manage all AODA-related compliance across the region, including conducting audits, liaising with government authorities and the Ministry when required, and supporting General Managers and HR teams to ensure all properties consistently meet accessibility standards and regulatory requirements.
• Perform additional duties as assigned to support business needs.

Qualifications And Requirements:

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience.

Experience

• 7-10 years of progressive hotel operations experience, including multi-property oversight or senior leadership roles.
• Strong background in managing daily hotel operations, including front office, housekeeping, and guest services.
• Proven ability to manage multiple locations and teams in a fast-paced environment.
• Fluency in English required; additional languages are an asset.

Other:

• Strong analytical and numerical skills, with the ability to interpret operational data and performance indicators.
• Excellent communication and interpersonal skills.
• Strong leadership, problem-solving, and organizational abilities.
• Ability to adapt quickly, make decisions under pressure, and manage competing priorities.
• Flexibility to work evenings, weekends, and holidays as operational demands require.

Physical Requirements

This role may require the ability to:

• Lift or carry items up to 25 pounds
• Stand or remain active for extended periods
• Bend, kneel, or reach as necessary during property visits
• Interact professionally with guests, employees, and external partners

Easton’s Group of Hotels is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.