Regional Business Support

Specialty Building Products; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a Dealer Support Coordinator to enhance customer relationships across North America. This exciting role involves entering purchase orders, assisting dealers with inquiries, and managing educational support components. The ideal candidate will possess strong customer service skills, a knack for problem-solving, and a genuine enthusiasm for delivering exceptional service. Join a dynamic team where your contributions will directly impact customer satisfaction and brand loyalty. If you're ready to take on a rewarding challenge in a supportive environment, this opportunity is perfect for you.

Qualifications

• Strong customer support mindset with attention to detail.
• Experience in commercial or wholesale sales is an asset.

Responsibilities

• Enter dealer purchase orders accurately and timely.
• Assist dealers with inquiries via phone and email.
• Support dealer sales management programs.

Skills

Customer service skills

Problem solving

Attention to detail

De-escalation

Upselling

Familiarity with soft-phone systems

Job description

Our client is searching for a Dealer Support Coordinator to join their team. This role will be responsible for representing the brand with key customers across North America. A successful candidate will have a strong customer support mindset, a keen eye for detail and a natural disposition towards service.

Your success will be defined by your ability to:

• Enter dealer purchase orders in a timely and accurate manner
• Assist dealers through responses to inquiries by phone and email as they arise
• Support dealer sales management programs and implement and deliver these programs to the customers
• Build and manage educational components for dealer support including product training, lunch and learns, web-hosted support sessions and others
• Provide e-commerce platforms sales support including Amazon and others
• Administer refund processes including customer service, tracking and shipping/receiving administration
• Deliver timely resolution of order and product issues
• Serve as an escalation point for other customer support representatives

Your strengths include:

• Strong customer service skills, including de-escalation, upselling, troubleshooting and problem solving
• Familiarity with soft-phone systems
• Experience with commercial or wholesale sales/dealer channel would be an asset
• Attention to detail for order entry, follow up and customer service
• True sense of urgency and drive to solve problems at a customer level
• Natural energy and enthusiasm for customer service and delivering the brand promise

If you are interested in this role and meet the above criteria, please click the “Apply” button to send your resume directly to Lily Brooks.