Regional Administrative Manager

Banque Nationale du Canada; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Health & wellness program

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Community involvement

Virtual sleep clinic

Job summary

National Bank in Calgary seeks a Regional Administration Manager for the Wealth Management team. You will lead, coach, and develop Associates and Branch Administrators region-wide, ensuring strong administrative support and compliant operations across branches.

You will partner with Wealth Advisory Teams and regional leaders to drive recruitment, workforce planning, and performance management while promoting a positive employee experience and service excellence.

Qualifications

• Bachelor's degree plus leadership experience or equivalent.
• 1-3+ years leadership in wealth management, operations, or administration.
• Relevant wealth management and branch operations experience.
• Experience leading teams across multiple locations and handling recruitment and development.
• Experience managing priorities with risk and compliance focus; process improvement mindset.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Lead development, coaching and performance management of Associates and Branch Administrators across the region.
• Oversee recruitment, workforce planning, onboarding, and succession initiatives for administrative support.
• Promote consistent administrative, operational, compliance and risk-management practices; implement new policies.
• Identify operational challenges and opportunities; propose efficiency and service improvements across branches.
• Support Wealth Advisory Teams by addressing staff, operations, and branch admin matters; escalate when needed.
• Build relationships across branches via visits and collaboration with leadership and employee-engagement initiatives.

Skills

Leadership

Coaching

Relationship-building

Communication

Decision making

Adaptability

Problem solving

Risk management

Employee development

People leadership

Team coordination

Strategic thinking

Microsoft Office

Education

Bachelor's degree (related field)

CIRO Investment Representative licence

Tools

Microsoft Office

Business systems

Job description

A career as a Regional Administration Manager in the Wealth Management team at National Bank means acting as a leader who drives operational excellence and supports the employee experience across multiple branches. In this role, you will have a positive impact on our organization through your wealth management expertise, people leadership experience, and ability to build strong, high-performing teams. You will play a key role in supporting administrative employees across the Prairie region, ensuring consistent branch operations, fostering employee development, and helping teams deliver exceptional service. You will partner closely with regional leadership and Wealth Advisory Teams to identify opportunities, solve challenges, and contribute to a positive workplace environment.

Your role

• Lead the development, coaching, and performance management of Associates, Branch Administrators, and other support employees across the region.
• Manage recruitment, workforce planning, onboarding, and succession initiatives to ensure strong administrative support across branches.
• Promote consistent administrative, operational, compliance, and risk-management practices while supporting the implementation of new policies and procedures.
• Identify operational challenges, staffing needs, and process improvement opportunities, and recommend solutions that enhance efficiency and service delivery.
• Support Wealth Advisory Teams by addressing employee, operational, and branch administration matters and acting as an escalation point when required.
• Build strong relationships across branches through regular branch visits, collaboration with leadership teams, and active support of employee engagement initiatives.

Your team

The Wealth Management sector consists of specialists who work in an agile, proactive, and collaborative manner to seize opportunities, stay at the forefront of the industry, and continuously improve processes. Within the Wealth Management team, you will support a geographically dispersed workforce across multiple branches throughout the Prairie region and report to the Vice President and Regional Manager. You will work closely with regional leaders, advisors, Branch Administrators, and support teams to ensure operational excellence and a consistent employee experience. Our team stands out for its collaborative approach, strong partnerships, and commitment to supporting people and business success. We aim to provide the flexibility and support you need to succeed in your role while maintaining a strong connection with your team and business partners.

This position is based in Calgary and requires a regular on-site presence to support branch operations, employees, and regional initiatives.

Travel throughout the region is also required to maintain an active presence across branches and support business needs.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Hold a bachelor's degree in a related field and relevant leadership experience, or an equivalent combination of education and experience.
• Hold a valid CIRO Investment Representative licence.
• Demonstrate experience within the wealth management industry, ideally in branch operations, administration, advisory support, or leadership roles.
• Demonstrate experience leading teams, including recruitment, employee development, workforce planning, and performance management.
• Demonstrate experience managing operational priorities, risk awareness, compliance practices, and continuous improvement initiatives across multiple locations.
• Demonstrate proficiency with Microsoft Office and business systems.

Soft skills

• Leadership and coaching capability
• Sound judgment and decision-making
• Resilience and adaptability
• Relationship-building and collaboration
• Confidence navigating difficult conversations
• Strong communication and influencing skills
• Ability to remain composed and objective in complex situations

Languages:

Skills

Critical Thinking Diversity & Inclusion Emotional Intelligence Problem Solving Risk Management Stress Management Client-focused Decision Making Learning Agility Mobilization Partner Development Resiliency Strategy Execution Managerial Courage

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?