Regional Accommodation Coordinator

Mind Base Education; Wainfleet; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading education organization seeks a Regional Accommodation Coordinator to manage homestay and accommodation placements. The role involves overseeing student matching, liaising with providers, and ensuring compliance with a focus on student well-being. The ideal candidate is bilingual in Arabic and English, possesses a relevant degree, and has strong communication and problem-solving skills.

Qualifications

• 3-5 years in student services or accommodation management.
• Native or near-native fluency in Arabic and English.
• Proficiency with CRM and data reporting platforms.

Responsibilities

• Act as primary contact for homestay/accommodation providers.
• Oversee accurate matching of students to hosts.
• Provide 24/7 support for accommodation-related concerns.

Skills

Communication

Problem-Solving

Cultural Sensitivity

Attention to Detail

Education

Bachelor's degree in Hospitality Management, International Relations, Education, or Social Work

Tools

CRM/tracker tools

Microsoft Workspace

Job description

Role Summary

The Regional Accommodation Coordinator will serve as the single, bilingual (Arabic/English) point of contact for all homestay and accommodation matters within their country. This role ensures high-quality student placements, rapid issue resolution, and comprehensive documentation—delivering a seamless experience for scholarship students and internal stakeholders alike.

Key Responsibilities

Provider Liaison & Compliance

• Act as the primary contact for third-party homestay/accommodation providers
• Monitor adherence to agreed standards (safety, cultural alignment, infrastructure)
• Document service gaps or incidents and escalate to internal teams as needed
  
  

Student Matching & Well-being

• Oversee accurate matching of students to hosts based on profiles and preferences
• Maintain up-to-date records of student addresses, host details, consent forms, and housing arrangements
• Provide 24/7 phone/chat support for accommodation-related concerns, triaging urgent cases appropriately
  
  

Issue Management & Escalation

• Triage and resolve incidents such as utilities failures, safety concerns, or emotional distress
• Arrange temporary solutions (e.g., alternate hosts, short-term stays) for urgent cases
• Log each incident with actions taken and ensure timely follow-up to closure
  
  

Travel & Visa Tracking

• Collect and maintain key travel and visa data for every student in the region
• Flag upcoming visa renewals 60 days in advance and coordinate renewal logistics with students and providers
• Verify airport-pickup arrangements and ticket bookings against internal records
  
  

Documentation & Reporting

• Keep the centralized accommodation tracker current (placements, incidents, resolutions, visa status)
• Produce monthly summary reports on student satisfaction, incidents response times, and provider compliance
• Prepare well-organized documentation for audits or stakeholder reviews
  
  

Requirements

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, International Relations, Education, Social Work, or related field ( Bachelor's Degree is Compulsory)
• 3–5 years in student services, accommodation management, international mobility, or related operations
• Native or near-native fluency in Arabic and English
• Proficiency with CRM/tracker tools, Microsoft Workspace (or equivalent), and data reporting platforms
  
  

Core Competencies & Soft Skills

• Communication & Relationship-Building- Empathetic listener with clear written and verbal skills
• Problem-Solving & Resilience - Rapid triage under pressure and creative sourcing of interim solutions
• Cultural Sensitivity - Deep understanding of local norms and diverse student backgrounds
• Stakeholder Management - Ability to negotiate and build trust with providers, teams, and families
• Attention to Detail - Accurate record-keeping and documentation for compliance and reporting
  
  

Performance Metrics (KPIs)

• Incident Response Time: First student contact within 1 hour of issue report
• Student Satisfaction: ≥ 90% positive feedback on post-placement surveys
• Data Accuracy: 100% up-to-date visa and accommodation logs at each month-end audit