REGINA PATS Retail Store Manager

Under the general supervision of the Director of Merchandise, the role of a REGINA PATS Retail Store Manager is to lead by example on the retail floor and provide support to Event Team Members through coaching and feedback, ensuring an outstanding customer experience, and overseeing daily operations of the retail floor.

Duties & Responsibilities

1. Ensure the smooth and efficient running of the retail store and meet daily/weekly/gameday sales targets. Organize all store operations and determine tasks to be completed for the day/week.
2. Manage and train staff members, allocate tasks and set goals. Offer direct feedback to enhance the customer shopping experience.
3. Analyze sales and financial reports to inform decision making. Plan and oversee in-store promotional events or displays.
4. Be a model of excellent customer service and handle customer complaints and queries. Contribute to a welcoming and inclusive store environment for all customers and team members.
5. Ensure compliance with health and safety regulations and company policies.
6. Manage inventory and stock levels, reporting to Director of Merchandise when product is low or due to reorder. Inventory to be counted monthly/weekly, dependent on product category and reported to Director of Merchandise and VP Business Operations weekly/monthly.
7. Process sales transactions using the provided Point of Sale system. Open and close the retail store in accordance with the opening and closing checklists.
8. Maintain the store's appearance to attract and retain customers. Manage product presentation tasks (put merchandise back in place, restock depleted inventory, destock, or relocate merchandise).
9. Inspect the areas in the store and resolve any issues that might arise.
10. Submit necessary reporting and paperwork to Director of Merchandise and/or Finance team.
11. Other duties as assigned.