REFS Facility Manager

Healthcare Businesswomen’s Association; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Montreal is seeking an experienced Facility Manager to oversee site operations and vendor management. Candidates should have technical expertise in facility management and strong leadership skills, preferably within regulated industries. The role focuses on ensuring compliance and promoting sustainability and efficiency across the facilities. This position offers a hybrid work model, catering to workplace needs while maintaining high standards of service.

Qualifications

• Technical expertise in facility management, preferably in pharmaceuticals or related sectors.
• Leadership skills to effectively lead projects and vendor teams.
• Vendor management skills including selection, negotiation, and performance monitoring.

Responsibilities

• Ensure a comfortable and productive workplace for employees.
• Gather and act on customer feedback for workplace satisfaction.
• Manage preventive maintenance to keep facilities functional and compliant.

Skills

Technical expertise in facility management

Leadership skills

Vendor management skills

Problem-solving abilities

Strong communication skills

Job description

Job Description Summary

Location: Montreal, #LI-Hybrid

We are seeking a Facility Manager to oversee site operations, vendor management, and workplace services, with a focus on compliance and customer satisfaction. Responsibilities include managing maintenance and service contracts, and promoting sustainability and efficiency. Candidates should possess technical expertise in facility management, leadership skills, and experience in regulated industries.

Key Responsibilities:

1. Ensure a comfortable and productive workplace for employees.
2. Gather and act on customer feedback to enhance workplace satisfaction.
3. Oversee preventive maintenance to keep buildings and facilities functional, safe, and compliant.
4. Monitor health, safety, and energy consumption to improve efficiency and sustainability.
5. Manage service providers for cleaning, security, landscaping, food services, etc., evaluating their performance via SLAs and KPIs.
6. Supervise non-technical services such as reception, mail delivery, cleaning, pantry management, office supplies, and transportation.
7. Ensure facilities comply with health, safety, and environmental standards.
8. Coordinate with landlords on building maintenance and sustainability initiatives.
9. Track and report KPIs related to financial results, customer satisfaction, and energy efficiency.
10. Provide insights into space utilization, service quality, and cost efficiencies.

Essential Requirements:

1. Technical expertise in facility management, preferably in pharmaceuticals or related sectors, with knowledge of operations, finance, and management.
2. Leadership skills to effectively lead projects and vendor teams.
3. Vendor management skills, including vendor selection, contract negotiation, and performance monitoring.
4. Problem-solving abilities to proactively address challenges and ensure business continuity.
5. Strong communication skills for stakeholder and employee interactions.

Desirable Requirements:

1. Experience working with multicultural teams.
2. Hospitality training or educational background is advantageous.

About Novartis Canada:

We are committed to being a valued partner and advocate, understanding patient needs throughout the care journey—from drug development to diagnosis and access. We leverage data, technology, and partnerships to achieve this goal.

Research & Development:

Our focus areas include Cardiovascular, Renal & Metabolic, Immunology, Neuroscience, and Oncology. We also develop treatments through various brands, helping millions of patients. Our annual R&D investment in Canada exceeds $30 million, with clinical trials conducted across the country.

Commitment to Diversity and Inclusion:

Novartis is dedicated to fostering an inclusive work environment with a diverse team that reflects the communities we serve.

Skills Desired:

Design and Construction Management, Facility Management, Finance Management, Influencing and Persuading, Strategic Partnerships, Real Estate Management, Supplier Relationship Management