REFS Facility Manager

Novartis Farmacéutica; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading pharmaceutical company located in Montreal is seeking a Facility Manager to oversee site operations and vendor management with an emphasis on compliance and customer satisfaction. The ideal candidate will have technical expertise in facility management and strong leadership skills. Responsibilities include ensuring a comfortable workplace, managing maintenance contracts, and monitoring health and safety standards. This role offers opportunities for creating efficiencies and improving overall workplace satisfaction.

Qualifications

• Proven experience in facility management, preferably in pharmaceuticals or related industries.
• Ability to lead projects and vendor teams effectively.
• Skills to select vendors, negotiate contracts, and ensure high performance.

Responsibilities

• Ensure the workplace is comfortable and productive for employees.
• Collect and act on customer feedback to improve workplace satisfaction.
• Oversee preventive maintenance to ensure buildings and facilities are functional, safe, and compliant with regulations.
• Monitor health, safety, and energy usage to improve efficiency and sustainability.
• Manage providers for cleaning, security, landscaping, food services, etc.
• Track and report key performance indicators (KPIs) such as financial results, customer satisfaction, and energy efficiency.

Skills

Technical expertise in facility management

Leadership skills

Vendor management

Problem-solving

Communication skills

Experience in multicultural teams

Education

Hospitality training or educational background

Job description

Montreal, #LI-Hybrid

We are looking for a Facility Manager to lead site operations, vendor management, and workplace services with a strong focus on compliance and customer satisfaction. The role includes overseeing maintenance and service contracts, while driving sustainability and efficiency. Candidates should have technical expertise in facility management, leadership skills, and experience in regulated industries.

About the Role

Key responsibilities:

• Ensure the workplace is comfortable and productive for employees.
• Collect and act on customer feedback to improve workplace satisfaction.
• Oversee preventive maintenance to ensure buildings and facilities are functional, safe, and compliant with regulations.
• Monitor health, safety, and energy usage to improve efficiency and sustainability.
• Manage providers for cleaning, security, landscaping, food services, etc., and assess their performance using metrics like SLAs and KPIs.
• Supervise non-technical services such as reception, mail delivery, cleaning, pantry management, office supplies, and transportation.
• Ensure facilities meet health, safety, and environmental standards.
• Communicate with landlords on building maintenance and sustainability improvements.
• Track and report key performance indicators (KPIs) such as financial results, customer satisfaction, and energy efficiency.
• Provide insights into space usage, service quality, and cost efficiencies.
• Technical Expertise: Proven experience in facility management (preferably in pharmaceuticals or related industries), with knowledge of operations, finance, and management.
• Leadership: Ability to lead projects and vendor teams effectively.
• Vendor Management: Skills to select vendors, negotiate contracts, and ensure high performance.
• Problem-Solving: Proactively resolve challenges to ensure business continuity.
• Communication: Strong interpersonal skills to interact with stakeholders and employees.
• Experience in multicultural teams.
• Hospitality Training or Educational background is a plus.

At Novartis Canada, we are committed to being a valued partner and advocate, with a deep understanding of patient needs along the entire care journey – from drug development, to diagnosis, to access and beyond. We leverage data, technology, and partnerships to achieve this.

Research & Development: We focus on four core therapeutic areas: Cardiovascular, Renal & Metabolic, Immunology, Neuroscience, and Oncology. We also develop and deliver treatments through other promoted and established brands, helping millions of patients. Over the last three years, our average annual research and development investment in Canada was over $30 million, and we conduct clinical trial research across Canada.

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment with diverse teams that represent the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more

Join our Novartis Network: Not the right role for you? Sign up to our talent community to stay connected and learn about suitable opportunities: https://talentnetwork.novartis.com/network

CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.

Novartis is committed to building an inclusive, diverse work environment that reflects the communities we serve.