Refrigeration/HVAC Journeyman - Technical Support Specialist

Randstad Canada; Edmonton; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading staffing agency in Canada is seeking an HVAC Technical Support Specialist in Edmonton. In this permanent role, you will provide troubleshooting and technical guidance to technicians, assist with installations, and prepare accurate documentation. The position offers a competitive salary of $75,000–$95,000/year, performance-based bonuses, and comprehensive benefits. Travel across Alberta is required, and a valid driver's license is necessary.

Benefits

Competitive salary range

Performance-based bonus opportunities

Comprehensive health and dental coverage

Access to a Group RRSP plan

Two weeks of vacation to start

Full mileage and travel costs reimbursed

Qualifications

• 5+ years of hands-on HVAC field experience.
• Comfortable using computers and virtual meeting tools.
• Valid driver's license and dependable vehicle.

Responsibilities

• Provide troubleshooting expertise on HVAC systems.
• Support commissioning and service activities.
• Deliver technical training sessions through Teams.

Skills

Troubleshooting expertise

Technical guidance

Strong communication skills

Knowledge of wiring and controls

Experience training apprentices

Education

Journeyman Refrigeration Mechanic certification

Tools

Microsoft Office

Job description

The Opportunity

Put your HVAC/R expertise to work in a new way. This role lets you apply your technical knowledge without the daily physical demands of rooftop or field-heavy work. You’ll guide and support technicians, troubleshoot complex issues, and ensure projects are completed successfully.

What You’ll Do

• Provide troubleshooting and technical guidance via phone, email, Teams, and site visits.
• Support contractors with installations and system commissioning.
• Deliver practical solutions to keep jobs on track and customers satisfied.
• Occasionally step into the field—without the full-time physical strain.
• Based in Edmonton, this role includes reimbursed travel across Alberta and occasional support for our Calgary office.

Location: Edmonton, AB (travel across Alberta required)

Salary: $75,000–$95,000/year + Bonus

Schedule: Full-Time Monday–Friday

Position Type: Permanent Office-Based with Field Travel

Advantages

• Competitive salary range of $75,000–$95,000, based on your experience
• Performance-based bonus opportunities
• Comprehensive health and dental coverage
• Access to a Group RRSP plan (eligibility after 1 year)
• Two weeks of vacation to start, with flexibility for experienced candidates
• Full mileage and travel costs reimbursed
• Steady Monday to Friday schedule that supports a healthy work-life balance

Responsibilities

• Serve as a trusted resource for technicians and contractors seeking technical assistance
• Provide troubleshooting expertise on VRF/VRV systems, controls, electronics, and installation challenges
• Support commissioning and service activities both remotely and during site visits
• Deliver and facilitate technical training sessions through Microsoft Teams or in person
• Partner with the sales and engineering teams to address and resolve product concerns
• Prepare and maintain accurate documentation using Microsoft Office (Word, Excel, Outlook) and related tools

Qualifications

• A Journeyman Refrigeration Mechanic certification (mandatory)
• 5+ years of hands-on HVAC field experience
• Solid knowledge of wiring, controls, and electronic systems
• Strong communication skills with the ability to work well with others
• Background in training apprentices or coaching peers is a strong asset
• Comfortable using computers, Microsoft Office, and virtual meeting tools
• A valid driver’s license and dependable vehicle (all travel costs covered)
• Nice-to-have extras: VRF/VRV expertise, AutoCAD exposure, First Aid, Fall Protection, or Forklift certification

Summary

How to Apply

Ready to keep your HVAC expertise sharp while reducing the physical strain—and still making a real difference?

Send your resume to [e-mail] with the subject line: HVAC Technical Support Specialist, or simply apply through this posting.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.