Refined Metals Operator

Puma Energy; Calgary; On-site; CAD 70,000 - 110,000; Full time

Job summary

Trafigura in Calgary is seeking a driven Metals Operator for the Refined Metals desk. You will work with traders, warehouse operators, and customers to ensure the accurate and timely delivery of refined metals across North America, from trade execution through to final settlement.

The role emphasizes attention to detail, relationship management, and the ability to navigate a fast-paced trading environment. Prior metals experience is not required, but familiarity with logistics, documentation,

Qualifications

• Strong organizational skills with the ability to manage multiple priorities.
• Customer-focused attitude with excellent communication and relationship management.
• Comfortable working in a fast-paced, deadline-driven environment.

Responsibilities

• Serve as the primary operational point of contact for customers, maintaining relationships and ensuring a high standard of service throughout the delivery process.
• Coordinate with traders and warehouse operators to plan and complete physical metal deliveries in line with contractual obligations.
• Run scheduling, transportation, and logistics arrangements to ensure timely and accurate delivery of refined metal products.
• Be responsible for documentation across the supply chain, including contracts, shipping documents, customs filings, and financial collateral.
• Issue customer invoices and pricing declarations; arrange payments to suppliers in a timely manner.
• Supervise and handle credit exposure and inventory positions at all stages of the supply chain.

Skills

Organizational skills

Customer relationships

Communication

Attention to detail

CTRMs familiarity

Job description

Company Overview

At the heart of global supply, Trafigura connects vital resources to power and build the world. Through our Oil & Petroleum Products, Gas and Power, and Metals and Minerals, commercial divisions, we use infrastructure, logistics and financing to connect producers and consumers, using our deep understanding of the markets we serve to make supply more efficient, secure and sustainable. We are committed to responsible business practices and believe that the supply of energy and raw materials is essential for growth, development and prosperity. We are accelerating our investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future. And we work with our stakeholders to improve environmental and social standards, bringing greater trust and transparency to global supply chains. A career at Trafigura offers a gateway to working on some of the most exciting challenges of a rapidly changing world - from helping to optimise supply chains to developing infrastructure and new markets. In a culture that is founded on openness and energy, our people work as part of a multinational, globally connected team and thrive in a fast-paced environment where they can nurture and commercialise bold ideas. Everyone has a voice and is empowered to collaborate across geographies and disciplines to help shape our business and the wider world. We know the importance and value of diversity in our business and we invest in attracting, developing and retaining talent from all backgrounds. Founded in 1993, Trafigura is one of the largest independent employee-owned commodities groups in the world with over 13,000 people working in 48 countries. The Trafigura Group owns global multi-metals producer Nyrstar; fuel storage and distribution company Puma Energy; and joint ventures Impala Terminals, a port and logistics provider, and Nala Renewables, investing in wind, solar and battery storage projects.

Main Purpose

Trafigura is seeking a driven and high-reaching Metals Operator to join our Refined Metals desk in Calgary. This is a customer-facing operations role at the heart of our physical metals trading business, responsible for ensuring the accurate and timely delivery of refined metals to Trafigura's customers across North America. You will work closely with traders, warehouse operators, logistics providers, and customers to coordinate the full delivery lifecycle - from trade execution through to final settlement. This is an excellent opportunity for a motivated professional looking to build a career in commodities trading operations, with direct exposure to a fast-paced, high-accountability trading environment.

Key Responsibilities

• Serve as the primary operational point of contact for customers, maintaining relationships and ensuring a high standard of service throughout the delivery process
• Coordinate with traders and warehouse operators to plan and complete physical metal deliveries in line with contractual obligations
• Run scheduling, transportation, and logistics arrangements to ensure timely and accurate delivery of refined metal products
• Be responsible for documentation across the supply chain, including contracts, shipping documents, customs filings, and financial collateral
• Issue customer invoices and pricing declarations; arrange payments to suppliers in a timely manner
• Supervise and handle credit exposure and inventory positions at all stages of the supply chain
• Maintain accurate and up-to-date records in Trafigura's in-house trading system
• Manage loss, quality, or delivery claims in coordination with relevant internal and external participants
• Arrange inspection, sampling, assaying, and umpire services as the need arises

Candidate Profile

We are looking for a hungry, motivated individual who is eager to learn and grow within the commodities industry. The ideal candidate does not need to have direct metal's experience — we welcome applicants from adjacent energy or commodities sectors, particularly those with a background in: Scheduling and logistics coordination Transportation or trucking operations Supply chain management in oil, gas, or other energy products. What matters most is your drive, attention to detail, and ability to build strong working relationships in a demanding trading environment.

Experience & Skills

• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Customer-focused attitude with excellent communication and relationship management skills
• Comfortable working in a fast-paced, deadline-driven environment
• Proficiency in standard office and data management tools; experience with trading or CTRM systems is a plus
• Familiarity with documentation, invoicing, or customs processes is advantageous
• A collaborative teammate who is also capable of working independently

Equal opportunity employer

We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

Trafigura provides critical resources to the world. Founded over 30 years ago and owned by its employees, the Group is at the heart of global supply, using its deep understanding of commodity markets to make supply chains more efficient, secure and sustainable. Working across a global network, the Group deploys infrastructure, logistics, financing and market expertise to move energy and commodities from where they are produced to where they are needed. By connecting producers and consumers, it brings transparency, resilience and trust to complex supply chains. The business supplies the energy and commodities the world needs today, including oil and petroleum products, metals and minerals, gas and power, while investing in lower-carbon solutions for the future.

The Trafigura Group also comprises industrial assets and operating businesses including multi-metals producer Nyrstar, fuel storage and distribution company Puma Energy, fuel supplier and distributor Greenergy, and the Impala Terminals joint venture.

The Group employs approximately 14,500 people, of whom more than 1,400 are shareholders, and operates in over 150 countries.

Careers at Trafigura A career at Trafigura offers the opportunity to take on meaningful responsibility from an early stage and contribute to a business that plays a vital role in the global economy. As an employee-owned company, we foster a high-performance culture where individuals are empowered to take ownership, challenge themselves and make an impact. We value curiosity, initiative and collaboration, and invest in helping our people develop the skills, experience and networks needed to succeed. Working alongside talented colleagues from diverse backgrounds, employees are given opportunities to learn continuously, solve complex problems and build rewarding international careers. Whether in commercial, operational, technical or corporate functions, our people are trusted to contribute, grow and lead throughout their careers.