Referral Coordinator/Reception

Twig Fertility; Vancouver; On-site; Full time

Job summary

Join a leading fertility center in Vancouver as a full-time administrative professional. You'll deliver personalized care, manage patient interactions, and support clinic operations in a dynamic environment. Enjoy competitive pay and comprehensive benefits while contributing to a compassionate approach in reproductive health.

Benefits

Extended healthcare coverage

Life insurance

Dental care

Vision care

Paid time off

Disability insurance

Qualifications

• Previous related experience in a medical or clinical office environment.
• Must enjoy learning and interacting with people of all backgrounds.

Responsibilities

• Greet and check-in patients upon arrival to the clinic.
• Manage and track all incoming and outgoing patient referrals.
• Assist with general administrative duties/coverage as needed.

Skills

Interpersonal Skills

Communication

Time Management

Organizational Skills

Adaptability

Education

Post-secondary certificate or diploma in Medical Administration

Tools

EMR

CRM

Job description

Job description

About Twig Fertility

We’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern, thoughtfully designed clinics bring a new definition to what healthcare can look like in Canada. With our state-of-the-art IVF labs and in-house pharmacies, we offer the full range of fertility services.

Following the success of our two Toronto locations, we’re excited to expand to Vancouver — bringing our innovative, patient-first model of care to the West Coast.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manners. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.

If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.

Your impact

• Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
• Bring strong verbal and written communications that allow patients to feel heard and supported

Your responsibilities

• Greet and check-in patients upon arrival to the clinic
• Answer phones and triage calls as needed
• Triage general email inquiries
• Manage eFaxes
• Transcribe patient results
• Process patient payments
• Assist with cleaning throughout the clinic as needed
• Assist with general administrative duties/coverage as needed
• Manage and track all incoming and outgoing patient referrals
• Book and confirm new patient consultations
• Communicate with patients via phone, email, EMR portal, and in person
• Communicate and manage relationships with other physician offices and other health care provider offices

Your experience

• Previous related experience in a medical or clinical office environment
• Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred)
• Strong interpersonal skills and a high degree of discretion
• Effective verbal and written communication skills
• Must enjoy learning and interacting with people of all backgrounds
• Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
• Comfortable working in a fast-paced environment and adaptable to change
• Excellent time management abilities and attention to detail
• Highly effective organizational skills, flexibility, and adaptability
• Experience working within an EMR and/or CRM (preferred)

Your schedule

• Monday - Friday
• Weekend rotation (Saturday and Sunday 7:00AM-3:00PM) and holidays as needed

Perks and Benefits

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being. Our commitment to providing best-in-class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person