Referral Clerk

Providence Health Care; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional healthcare provider is seeking a detail-oriented Referral Clerk in Kelowna BC. This role is key in managing physician referrals and ensuring a seamless patient experience. The ideal candidate will have strong organizational skills, the ability to communicate effectively, and proficiency in medical terminology. This position offers a competitive salary of CAD $27.56/hour and opportunities for professional growth.

Benefits

Competitive salary

Growth opportunities

An inclusive culture

Qualifications

• Detail-oriented and organized individual to support patient care.
• Experience in handling physician referrals and appointments.
• Strong communication skills essential for departmental interactions.

Responsibilities

• Receive and process physician referrals and re-referrals.
• Determine appointment priority and book outpatient visits.
• Ensure accurate communication between departments.

Skills

Detail-oriented

Organized

Ability to keyboard at 40 w.p.m.

Knowledge of medical terminology

Education

Grade 12 and two years of recent related experience

Job description

Overview

Salary range: CAD $27.56/Hr. – CAD $27.56/Hr.

Providence Health Care is hiring Referral Clerks for the BC Cancer Agency in Kelowna BC. Are you detail-oriented, organized, and passionate about supporting patient care through efficient administrative processes? Join our dedicated team as a Referral Clerk at Providence Health Care, where your accuracy and coordination will help ensure timely access to outpatient services and procedures.

In this vital clerical role, you’ll be the first point of contact for physician referrals, helping to streamline appointment bookings and maintain accurate patient documentation. Your work will directly support clinical teams and contribute to a smooth patient experience.

Responsibilities

• Receiving and processing physician referrals and re-referrals
• Determining appointment priority and booking outpatient visits and special procedures
• Requesting, storing, and organizing supporting patient documentation
• Entering and retrieving data using computerized information systems
• Ensuring accurate and timely communication between departments

Note: This opportunity is located in Kelowna BC and is NOT within a commutable distance from the Lower Mainland.

Education & Experience

• Grade 12 and two years\' recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.
• A Competitive Salary $27.56/hour
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day

• Receive and process referrals and re-referrals from physicians and hospital units, ensuring all required patient and clinical information is collected.
• Enter patient demographics, consultation details, and procedure types into the electronic system to complete schedules and maintain accurate records.
• Create new agency identification numbers and register new patients according to established standards.
• Electronically file clinical documents and route them for physician review as needed.
• Evaluate referral information to determine appointment priority and flag concerns for clinical staff review.
• Process triage instructions by initiating requisitions, booking diagnostic imaging, completing forms, and requesting additional documentation.
• Book new patient appointments based on triage modality assignments, prioritization guidelines, and physician availability.
• Conduct pre-registration tasks such as printing patient lists, validating information, and confirming appointment details with patients.
• Coordinate patient needs prior to clinic visits, including arranging for oxygen, stretchers, counseling services, and interpreters.
• Maintain referral statistics and participate in quality improvement by providing feedback and supporting process enhancements.

About BC Cancer

BC Cancer operates six regional cancer centres, covering the full spectrum of cancer care from prevention, screening, diagnosis and treatment, to research and education, to supportive and palliative care. Through the lower mainland consolidation of Health Information Management, Providence Health Care supports the BC Cancer mission to reduce the burden of cancer in British Columbia.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.