Rédacteur(e) II, bilingue – Sinistres Biens Entreprise / Bilingual Claims Analyst II, Commercia[...]

AIG; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Claims Analyst to enhance their expertise in managing Commercial Property claims. This role offers a unique opportunity to contribute to a transformative process in risk management while ensuring customer satisfaction through effective communication and problem-solving. As part of a dedicated team, you will handle claims with empathy and professionalism, adhering to compliance and regulatory requirements. If you're ready to take on new challenges and thrive in a dynamic environment, this position is perfect for you.

Qualifications

• 2 years of experience adjusting Property claims.
• AMF Adjuster’s License required if based in Quebec.

Responsibilities

• Manage new and existing Commercial Property claims including Marine and Energy claims.
• Evaluate coverage, reserves, and perform detailed claim investigations.

Skills

Claims Management

Communication Skills

Customer Service

Problem Solving

Decision Making

Organizational Skills

Education

AMF Adjuster’s License (5A)

2+ years experience in Property claims

Job description

Join us as a Claims Analyst to make more of your specialist expertise and experience.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Analyst II, Commercial Property to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Manage new and existing Commercial Property claims including Marine and Energy claims.
• Evaluate coverage, reserves, perform detailed claim investigations, and document the file appropriately.
• Ability to communicate effectively verbally and in writing with customers, brokers, underwriting and all business partners.
• Demonstrate customer service commitment by timely response to calls, emails, and letters.
• Handle claims in accordance with established corporate best practices, claim handling guidelines, as well as strict adherence to all compliance and regulatory requirements.
• Ability to make decisions and work independently within assigned authority and contribute effectively to the team.
• Assign and confer with legal counsel on claims requiring litigation, adhere to litigation guidelines, and attend mediations as required.

What you’ll need to succeed

• Minimum 2 years of experience adjusting Property claims
• Excellent oral and written communication skills.
• Demonstrated focus and commitment to customer satisfaction.
• Demonstrated organizational skills; the ability to manage and prioritize workload and diary management
• Outstanding problem solving and decision-making skills and the ability to work independently on matters within granted authority
• AMF Adjuster’s License (5A) if based in Quebec
• Fluency in English / French is considered an asset
• Must have the ability to travel as needed (5%)

Ready to step up to new challenges? We would love to hear from you.

French

AIG has offices around the world. Our client base is also international. We must be able to provide our services in both English and French. Proficiency in both languages is required, namely due to the nature of our services and the need to communicate frequently with colleagues in other provinces or countries and to serve clients in both languages.