Rédacteur(e) II, bilingue – Sinistres Biens Entreprise / Bilingual Claims Analyst II, Commercia[...]

American International Group; Côte Saint-Luc; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Claims Analyst II to enhance their expertise in managing Commercial Property claims. This role offers the chance to grow within a supportive team, focusing on delivering exceptional service and maintaining compliance with corporate guidelines. You'll be responsible for evaluating claims, communicating with various stakeholders, and making independent decisions. Join a company that values diversity, continuous learning, and a culture of belonging, where your contributions can truly make a difference in the insurance landscape.

Qualifications

• Minimum 2 years of experience adjusting Property claims.
• Excellent oral and written communication skills required.

Responsibilities

• Manage and evaluate Commercial Property claims including Marine and Energy.
• Communicate effectively with customers, brokers, and partners.

Skills

Property claims adjustment

Effective communication

Customer service commitment

Organizational skills

Problem solving

Decision making

Bilingual (English/French)

Education

AMF Adjuster’s License (5A)

Job description

Join us as a Claims Analyst to make more of your specialist expertise and experience.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Analyst II, Commercial Property to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Manage new and existing Commercial Property claims including Marine and Energy claims.
• Evaluate coverage, reserves, perform detailed claim investigations, and document the file appropriately.
• Ability to communicate effectively verbally and in writing with customers, brokers, underwriting and all business partners.
• Demonstrate customer service commitment by timely response to calls, emails, and letters.
• Handle claims in accordance with established corporate best practices, claim handling guidelines, as well as strict adherence to all compliance and regulatory requirements.
• Ability to make decisions and work independently within assigned authority and contribute effectively to the team.
• Assign and confer with legal counsel on claims requiring litigation, adhere to litigation guidelines, and attend mediations as required.

What you’ll need to succeed

• Minimum 2 years of experience adjusting Property claims
• Excellent oral and written communication skills.
• Demonstrated focus and commitment to customer satisfaction.
• Demonstrated organizational skills; the ability to manage and prioritize workload and diary management
• Outstanding problem solving and decision-making skills and the ability to work independently on matters within granted authority
• AMF Adjuster’s License (5A) if based in Quebec
• Fluency in English/French is considered an asset
• Must have the ability to travel as needed (5%)

Ready to step up to new challenges? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims AIG Insurance Company of Canada