Sales Coach

Teleperformance; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

Leave programs

Career development plan

Competitive salary with incentive

Medical and Dental benefits

Employee Family Assistance Programs

Rewards & Recognition programs

Job summary

Teleperformance in Toronto seeks a skilled Sales Coach to develop and deliver foundational and advanced sales training for a high‑performing team. You will partner with leadership to embed coaching excellence, train new hires, and elevate sales capabilities across the organization.

You will design, implement, and evaluate training programs, leveraging data analytics to drive improvements, and sustain a culture of continuous learning and performance.

Qualifications

• Bachelor's degree in Business, Sales, Communications, or related field preferred.
• At least 3 years of proven experience in a sales coaching, training, or sales leadership role.
• Possesses a strong understanding of foundational and advanced sales techniques, paired with excellent facilitation, presentation, and interpersonal communication skills.
• At least 3+ years of demonstrated experience in designing, implementing, and evaluating sales training programs, along with excellent facilitation, presentation, and interpersonal communication skills.
• Skilled in coaching both individual contributors and leaders to improve performance, with the ability to motivate and influence individuals at all levels of the organization.
• Ability to navigate a complex sales environment and bridge conversations on different levels of the organization.
• Strong analytical mindset with the ability to use data to drive coaching strategies.
• Familiarity with sales enablement tools, CRMs, and performance dashboards.
• Ability to organize work independently and meet agreed upon timelines.

Responsibilities

• New Hire Sales Training: The Sales Coach would be responsible for developing and delivering comprehensive foundational sales skills training for all new hires. This ensures a consistent, high-quality onboarding experience, equipping new team members with the essential techniques and confidence to succeed from day one.
• Advanced Sales Skill Development: Beyond initial training, the Sales Coach would design and facilitate upskilling and progressive sales training programs to continually elevate the sales acumen of our existing team.
• Building a Sales Culture & Leadership Enablement: A core function of this role would be to collaborate closely with leadership to foster a vibrant, high‑performance sales culture. The Sales Coach would actively work to sustain and improve our leaders' ability to scale sales enthusiasm and best practices on the operations floor. This includes coaching leaders on effective sales mentorship, motivational techniques, and how to embed sales principles into daily operations.
• Performance Monitoring & Feedback: Monitor team/program level sales performance to identify coaching opportunities at leadership level.
• Provide actionable feedback and conduct regular coaching sessions.
• Align training objectives with key business goals and sales metrics.
• Program Evaluation & Continuous Improvement: Gather feedback from participants and stakeholders to refine training initiatives.
• Stay updated on industry trends and best practices to ensure training relevance.
• Utilize tools and data analytics to assess training impact and iterate improvements.

Skills

Sales coaching

Training design

Facilitation

Leadership coaching

Data analytics

CRM dashboards

Education

Bachelor's degree in Business or related field

Tools

Salesforce

MS Excel

Power BI

Job description

Overview

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well‑being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‑related requests.

Responsibilities

Your Responsibilities

• New Hire Sales Training: The Sales Coach would be responsible for developing and delivering comprehensive foundational sales skills training for all new hires. This ensures a consistent, high-quality onboarding experience, equipping new team members with the essential techniques and confidence to succeed from day one.

• Advanced Sales Skill Development: Beyond initial training, the Sales Coach would design and facilitate upskilling and progressive sales training programs to continually elevate the sales acumen of our existing team.

• Building a Sales Culture & Leadership Enablement: A core function of this role would be to collaborate closely with leadership to foster a vibrant, high‑performance sales culture. The Sales Coach would actively work to sustain and improve our leaders' ability to scale sales enthusiasm and best practices on the operations floor. This includes coaching leaders on effective sales mentorship, motivational techniques, and how to embed sales principles into daily operations.Performance Monitoring & Feedback:

• Monitor team/program level sales performance to identify coaching opportunities at leadership level.

• Provide actionable feedback and conduct regular coaching sessions.

• Align training objectives with key business goals and sales metrics.Program Evaluation & Continuous Improvement:

• Gather feedback from participants and stakeholders to refine training initiatives.

• Stay updated on industry trends and best practices to ensure training relevance.

• Utilize tools and data analytics to assess training impact and iterate improvements.

Qualifications

Required Skills

• Bachelor’s degree in Business, Sales, Communications, or related field preferred.

• At least 3 years of proven experience in a sales coaching, training, or sales leadership role.

• Possesses a strong understanding of foundational and advanced sales techniques, paired with excellent facilitation, presentation, and interpersonal communication skills.

• At least 3+ years of demonstrated experience in designing, implementing, and evaluating sales training programs, along with excellent facilitation, presentation, and interpersonal communication skills.

• Skilled in coaching both individual contributors and leaders to improve performance, with the ability to motivate and influence individuals at all levels of the organization.

• Ability to navigate a complex sales environment and bridge conversations on different levels of the organization.

• Strong analytical mindset with the ability to use data to drive coaching strategies.

• Familiarity with sales enablement tools, CRMs, and performance dashboards.

• Ability to organize work independently and meet agreed upon timelines.

Benefits & Perks

• Established career path supported by self‑assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid 4 weeks training, 2 weeks leave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule:

• 100% Onsite role, Hours of operations will be 5 days a week between Monday - Sunday and depending on the client/business requirements. Flexibility around schedule is a must for this role.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton and/or our secondary location at The Well, Toronto.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.