Recreation Clerk (Part-time)

City of Kelowna; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A municipal organization in Kelowna is seeking a part-time Recreation Clerk to provide excellent customer service, register participants, and support administrative needs. The ideal candidate will have experience in cash handling and customer service. Hourly pay starts at $30.64, with progression to $34.29. Flexible working hours at Parkinson Recreation Centre.

Qualifications

• Experience in customer service roles preferred.
• Cash handling experience required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Register participants and book facilities.
• Respond to public inquiries about programs and services.
• Operate the computerized registration system.

Skills

Customer service

Cash handling

MS Office Suite proficiency

Flexibility

Education

Grade 12 diploma or GED certificate

Job description

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Other Document 1
• Other Document 2

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How many years of cashier/cash handling experience do you have?
  • None
  • Less than 1 year
  • 1 to 2 years
  • 2 to 4 years
  • More than 4 years
• * How many years of experience do you have in a customer service role?
  • None
  • Less than 1 year
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• * What is your current typing speed less any errors?
  • 0 - 44 WPM
  • 45 - 54 WPM
  • 55 - 75 WPM
  • 76+ WPM
• * What level of proficiency do you have using the Microsoft Office Suite, including Word, Outlook, Excel and Power Point?
  • No experience
  • Basic
  • Intermediate
  • Advanced
  • Expert
• * This position may require a flexible schedule at times. Are you able to work a flexible schedule?
  • Yes
  • No
• * How many years experience do you have with recreation registration software?
  • Zero
  • Less than one year
  • Between one and two years
  • Greater than two years
• * How many years of experience do you have providing administrative/clerical support?
  • 0 to 6 months
  • 6 months to 1 year
  • 1 to 2 years
  • 2 to 4 years
  • Over 4 years
• * Do you have either a grade 12 diploma or GED certificate?
  • Yes
  • No

Posting Information

Posting Number CK53862P

Position Title

No. of Staff Required 1

Position Type PT

If Term position, enter length of Term in months N/A

Position Groups CUPE Civic

Division Active Living and Culture (DV164)

Department Recreation Programs (DP167)

Branch Recreation Services (BR299)

Purpose of your Position - Non Union

Classification Summary - Union

A Recreation Clerk provides professional customer service by registering participants, booking facilities and supporting departmental administrative needs.

Experience and duties – Union

• Acts as the key point of contact with external customers.
• Responds to enquiries from the public, including web-based enquiries, regarding various programs, services and facilities; explains user fees/charges and various departmental policies/procedures; refers unusual/sensitive customer service issues and complaints to the Supervisor.
• Operates a multi-line computer phone system and uses a computerized registration system to receive and process payments for various program registrations, memberships, facility and equipment rentals, and other fees and charges.
• Provides refunds for cancelled programs in accordance with established policy; processes NSF cheques and contacts customer for payment; ensures money is safeguarded; balances payments/disbursements with receipts and computerized general ledger; completes daily cash balance and related control reports and revenue statistics.
• Creates, inputs, updates and maintains various paper and electronic records in support of department operations. (e.g. procedure and policy manuals, program statistics, records of inventories, fees/charges information and other operational data).
• Responds appropriately to a wide variety of public assistance, user control and building security issues (i.e. lost children and personal property, violations of facility regulations, etc.)
• Provides administrative and clerical assistance to internal staff in support of various programs; assembles agendas, updates information booklets and notices, photocopies and assembles newsletters, brochures, etc.

Posting Text

Physical Demands

Special Instructions to Applicant

Internal candidates please note that in order to be considered based on your seniority, applications must be received by 4:00pm on October 15, 2025.

Please attach copies of your education/membership(s) as “other documents”.

Additional Hiring Information

Testing may be required. If no fully qualified candidates apply, those not fully qualified may be considered for a training opportunity. Training rates will apply.

Positions that become vacant within the same classification may be filled as a result of this posting if the vacancy occurs within 30 days of closing.

The City of Kelowna is committed to being an organization that values and reflects its community’s diverse population, and to fostering an equitable, inclusive and progressive work environment where everyone can be their authentic self and feels a sense of belonging.

Pay Rate

Pay Rate Starts at $30.64 per hour with a 2-step progression to $34.29 per hour

Posting Date

Posting Date 10/08/2025

Closing Date

Closing Date 10/21/2025

Days of Work

Days of Work Varied

Standard Hours per Day Varied (part-time position)

Hours of Work

Work Location PARKINSON RECREATION CENTRE

Specify Work Location