Recreation and Culture Specialist - House Facilitator (Part-time)

City of Ottawa / Ville d’Ottawa; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

An established industry player seeks dedicated individuals for part-time roles in cultural and heritage programs. This exciting opportunity involves managing theatre operations, ensuring compliance with health and safety standards, and providing exceptional customer service. You will be responsible for training staff and volunteers, managing various revenue streams, and promoting a welcoming environment for patrons. Join a dynamic team that values diversity and inclusion while making a positive impact in the community. If you have a passion for the arts and hospitality, this role is perfect for you.

Qualifications

• At least 1 year of supervisory experience with public interaction.
• Hospitality experience, preferably in a theatre or entertainment venue.

Responsibilities

• Ensure theatre policies and procedures are enforced.
• Manage bar, coat check, souvenir revenues, and inventory.
• Monitor and train front-of-house staff.

Skills

Public Relations

Leadership

Communication

Organizational Skills

Teamwork

Staff Training

Flexibility

Time Management

Education

Grade 12 Completion

Job description

Requisition ID: 13734

Department: Rec, Cultural & Facility Services Dept.

Service: Community Rec, Culture & Sport Services

Employment Type: Multiple Part-time Permanent positions - Up to 24 hours/week

Various Shifts: Days, Evenings, Weekends

Affiliation: CUPE 503 PT Rec & Cult

Salary Information: $20.604 - $24.290 per hour (2024 rates of pay)

Location: Various Locations

City: Ottawa, ON

Job Category: Recreation, Cultural & Facility Services

Application Close: 08/06/2025

Job Summary

Cultural and Heritage Programs is responsible for multidisciplinary arts centres, heritage and museum facilities, public programming, volunteer development, audience engagement, exhibits, and research.

You will ensure theatre policies and procedures are enforced, health and safety standards maintained, and customer service excellence promoted. Responsibilities include managing the bar, coat check, souvenir revenues, inventory, and cash deposits. You will monitor and train front-of-house staff and provide emergency First Aid/CPR as needed.

Education and Experience

• Completion of Grade 12
• At least 1 year of supervisory experience with public interaction
• Hospitality experience, preferably in a theatre or entertainment venue

Certifications and Licences

• Current Standard First Aid, CPR, AED certificates
• AODA Customer Service/IASR Training
• Smart Serve certificate from the Alcohol and Gaming Commission of Ontario (AGCO)

Knowledge

• City of Ottawa Policies and Procedures
• Awareness of public safety/security

Skills and Abilities

• Strong public relations, leadership, communication, and organizational skills
• Ability to work independently or in a team
• Experience in staff and volunteer training and supervision
• Excellent written and oral communication skills
• Self-motivated and flexible
• Proven leadership abilities
• Ability to manage multiple complex demands

Additional Information

• Language requirements vary by location; some positions require English, French, or bilingual skills
• Successful candidates must pass a Vulnerable Sector Check or Criminal Record check as applicable
• Applicants are encouraged to self-identify with employment equity groups
• Accommodation requests can be made during the hiring process

We thank all applicants; only those selected for interviews will be contacted. The City of Ottawa promotes diversity and inclusion and adheres to applicable human rights legislation.