Recovery Operations Specialist

Carbon, Inc.; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Carbon, Inc. seeks a dynamic Recovery Operations Specialist to enhance its business through innovative operational strategies. This role requires expertise in Amazon deductions and operational excellence, making a significant impact in a fast-paced ecommerce environment. Join a global team dedicated to transforming retail success for online sellers.

Benefits

Competitive salary

Retirement Savings Plan with employer contributions

Employee stock purchase program

Comprehensive health benefits from Day 1

Flexible PTO policy

Company-provided laptop

Complimentary gym membership

Snacks and drinks in the office

Company-wide events and socials

Qualifications

• Proficient in Excel for data manipulation and insights.
• Adept in strategic leadership and negotiating with clients.
• Skilled in transforming operational processes.

Responsibilities

• Lead operational strategies and client negotiations.
• Drive process innovation and improve operational efficiency.
• Analyze data to inform decisions and develop insights.

Skills

Data Analysis

Problem Solving

Communication

Team Leadership

Job description

Who We Are

Carbon6, now proudly part of SPS Commerce, is transforming the future of ecommerce. Our mission is to simplify success for online sellers by removing barriers and building an ecosystem of tools, resources, and community. Developed by expert sellers, entrepreneurs, and marketplace veterans, our solutions support businesses at every stage of their journey — from launch to global scale.

In early 2025, Carbon6 was acquired by SPS Commerce, the industry’s leading provider of cloud-based supply chain management solutions. This milestone marked a powerful evolution of our vision. Together, we’re integrating Carbon6’s ecommerce platform with SPS’s vast retail network to help sellers grow more efficiently, profitably, and intelligently.

As a global team across North America, Europe, and Asia, we thrive on innovation, collaboration, and continuous improvement. Whether you're building new technologies, supporting sellers, or scaling operations, you’ll join a community that’s shaping the future of retail and ecommerce — together.

The Opportunity

We are seeking an experienced Recovery Operations Specialist with a strategic vision to spearhead a key business area. This role is an exceptional opportunity for those who thrive on shaping and driving business success through innovative operational strategies. Join us in a role where your expertise and strategic insights will not only be valued but will be pivotal in driving our business forward. This position offers a unique opportunity to make a significant impact in a dynamic and evolving industry.

Your Impact

• Amazon Vendor Central Specialist: Employ your expertise in Amazon deductions/ E-comm fee recovery operations to strategically position our business, leveraging the platform for optimal impact in the digital marketplace.
• Strategic Leadership: Guide the operations team with a blend of strategic insight and industry knowledge, focusing on delivering top-tier performance and innovation in all aspects of the business.
• Client Relationship Strategist: Lead conversations with clients and Amazon to drive negotiations, issue resolutions and education. Collaborate with customer success managers to enhance client engagement, identifying opportunities to maximize service delivery and client satisfaction.
• Process Innovation Expert: Your role will involve transforming our operational processes. Utilize your analytical skills and creativity to develop cutting-edge solutions that redefine industry practices.
• Operational Excellence Advocate: Champion efficiency and excellence. Your responsibility includes refining and perfecting processes to achieve unparalleled results, embedding a culture of continuous improvement.
• Research & Development: Utilize your understanding of the process and judgment to drive product discovery and enhance domain expertise.

Your Qualifications

• Agile and Adaptable: Comfortable with change, your adaptability enables you to navigate and lead through evolving business landscapes.
• Data Analysis Expert: Proficient in data manipulation and analysis, particularly in Excel, turning complex data into actionable insights for informed decision-making.
• Innovative Problem Solver: Adept at identifying and resolving challenges efficiently and effectively, maintaining seamless operations. Your insight into market trends and customer needs informs our product development, driving innovation and future growth.
• Exemplary Communication Skills: Articulate and effective communicator, capable of translating complex ideas into clear, impactful narratives.
• Operational Excellence: Exceptional time management and organizational skills, ensuring priorities are managed effectively. A keen focus on details ensures high-quality standards in every aspect of our operations.
• Systems Thinking: Aptitude for compartmentalizing concepts and ability to break them down into specifics for tech team members to understand and see how your systems work. Skilled in making informed decisions that align with long-term business objectives and account for system impacts.
• Team leadership: Ability to be a team leader across the globe, with geographically dispersed team members.
• Amazon Vendor Central Savvy (Preferred): Profound expertise in POR, inbound and inventory policies, Amazon Vendor Central and use of the platform to drive strategic initiatives and business growth. Familiarity with AVS, RBS, SPS or SWAT is an added benefit.

Perks & Benefits

We offer a competitive salary along with a Retirement Savings Plan (RRSP) that helps you save for the future that includes employer contributions.

Grow with us and take part in our employee stock purchase program (ESPP), allowing you to invest in your future alongside the company’s growth.

Comprehensive Health Benefits which includes access to medical, dental, and vision insurance plans starting on Day 1, ensuring you and your family are well taken care of.

️ Enjoy a flexible PTO policy allowing you to recharge and maintain a healthy work-life balance including one floating holiday that can be used anytime throughout the year.

Receive a company-provided laptop delivered to your door, ensuring you're equipped for success from Day 1.

Take advantage of a complimentary gym membership for you and up to two family members, supporting your physical health and wellness goals.

Stay energized with complimentary snacks and drinks available in our Toronto Office.

Participate in quarterly or annually company-wide events, off-sites, and socials, fostering team spirit and camaraderie.