Intensive Case Management Substance Use and Mental Health Support and Recovery Worker

Island Health; Victoria; On-site; CAD 46,000 - 49,000; Full time

Job summary

Island Health in Victoria, BC is seeking a Casual Intensive Case Management Outreach Worker to provide outreach-based support for individuals with substance use and mental health concerns. The role collaborates with a multidisciplinary team to promote health equity and safety in a community setting.

Responsibilities include facilitating life skills coaching, advocating for clients, and assisting in treatment while meeting vehicle and safety requirements.

Qualifications

• Post-secondary certification in addiction counselling or a diploma in community social services.
• Two years' recent related experience with substance use and/or mental health.
• Certification in First Aid and CPR (level C). Valid Class 5 BC Driver's License. Participation in Provincial Violence Training within first three months of employment. FoodSafe Certification.

Responsibilities

• Provide outreach community-based support services.
• Assist in substance use and/or mental health treatment.
• Deliver life skills training, coaching, and advocacy.
• Collaborate with multidisciplinary teams and agencies.

Skills

Effective communication

Group facilitation

Crisis intervention

Behavior observation

Problem solving

Life skills coaching

Education

Addiction counselling certification

Diploma in community social services

Tools

Word processing

Spreadsheet

Job description

Intensive Case Management Substance Use and Mental Health Support and Recovery Worker - (238264)

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Travel between multiple sites is a regular/on-going requirement

Shift Start Time/End Time

0900-1700

Days Off

Rotating

Vacancy Type

Casual

Salary Range (Hourly Rate)

$33.49 - $35.31

Paid FTE

N/A

Worked BI-WEEKLY HOURS

N/A

Planned Start Date

Dec. 7 2026

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the team leader or designate, as a member of a multidisciplinary and multi-agency outreach team, the Intensive Case Management Substance Use and Mental Health Support and Recovery Worker provides outreach community based support services, assists in substance use and/or mental health treatment, provides life skills training, coaching, advocacy and advice to a population of individuals with substance use/addiction issues with or without a mental illness that have experienced significant challenges related to poverty and homelessness as well as limited access or engagement in with the traditional system of care. Six primary philosophical perspectives guide the development of the model of care. These include: 1) health equity; 2) social justice; 3) strengths-based including empowerment; 4) lifespan development; 5) community collaboration; 6) systems integration. This position operates under the direction of professional staff who sign-off on the individual care plans.

Transportation arrangements must meet the operational requirements of the Vancouver Island Health Authority in accordance with the service assignment and may require the use of a personal vehicle.

QUALIFICATIONS:

Education, Training And Experience

Post-secondary certification in addiction counselling, or a diploma in community social services, plus two years' recent related experience working with persons with substance use and/or mental health including teaching life skills, or an equivalent combination of education, training and experience.

Working knowledge of chemical dependency. Basic knowledge of community resources. Certification in First Aid and CPR (level C). Valid Class 5 BC Driver's License. Participation in Provincial Violence Training within first three months of employment. FoodSafe Certification.

Skills And Abilities

• Ability to communicate effectively, both verbally and in writing;
• Ability to deal with seriously addicted and mentally ill clients and their families;
• Ability to observe and recognize behavioural and/or health status changes in clients;
• Ability to facilitate supportive and educational groups;
• Ability to role model healthy lifestyle choices;
• Ability to set and maintain boundaries;
• Ability to work independently and in collaboration with others;
• Conflict resolution and crisis intervention skills;
• Ability to operate related equipment and software programs such as word processing and spreadsheet applications.
• Ability to deal with others effectively.
• Ability to prioritize and organize client demands made and care needs.
• Ability to problem solve.
• Ability to teach life skills.
• Sound judgment and good observation skills.
• Ability to demonstrate an appropriate level of initiative and independence.
• Ability to work cooperatively as part of a multidisciplinary team.
• Ability to promote positive change and independence.
• Physical and emotion ability to carry out the duties of the position.

This posting is for casual outreach workers on ICM1 and ICM2. The intensive case management team is a multidisciplinary shared care model that supports individuals with persistent and severe substance use disorder. The team practices from a harm reduction philosophy, lived experience related to SU is an asset. All applicants need to have experience with both MH and SU . The outreach positions supports clients in a PSR approach supporting MHSU and health related goals. A robust orientation will be provided. A reliable vehicle is required for this outreach based position.