Reconciliation Officer

0000050007 Royal Bank of Canada; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Join a leading financial institution as a Reconciliation Officer in Toronto. You will leverage your investigative skills to resolve client issues and improve reconciliation processes while collaborating with a supportive team. This full-time position offers opportunities for personal and professional growth in a dynamic environment.

Benefits

Comprehensive Total Rewards Program

Coaching and development opportunities

Flexible work/life balance options

Qualifications

• Demonstrated initiative and curiosity in problem-solving.
• Collaborative work ethic; capable of working in a fast-paced environment.
• Attention to detail, well organized, proactive thinker.

Responsibilities

• Perform in-depth investigations and resolve operational issues.
• Recommend process improvements for service efficiency.
• Coach team members and enhance documented procedures.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

Bachelor’s degree or equivalent practical experience

Tools

Excel

Job description

What is the opportunity? Finance Shared Services (FSS) is a trusted partner for all platforms and finance teams across the enterprise. We are looking for a motivated Reconciliation Officer to join our amazing team! In this role, you will perform in-depth investigations and be responsible for the effective resolution of issues impacting our clients, operational risk and RBC’s financial results. In FSS, we foster an environment of employee empowerment where you can make an impact by being curious and re-imagining how we do our work. We are bold and outcome focused, turn challenges into opportunities, and turn strength into future strength. Together we deliver world class services / solutions that enable RBC and our business partners to make better decisions that help our clients thrive and communities prosper.Even if you’ve never held a similar position, but you’re interested and relate to the things we’ve outlined so far, we want to hear from you! What will you do?

• Reconciliation day to day activities include a mix of investigations, problem solving, follow-ups, deadlines, support and reporting that requires the use of various different systems and human interactions
• Recommend process improvements to enhance efficiency and effectiveness to the quality of service we provide
• Collaborate with caring colleagues and leaders who support your development through learning and coaching opportunities
• Proactively identify issues and challenges to remove obstacles to success
• Prioritize activities and reports and adjust as needed so that important team objectives and client deadlines are met
• Act as a coach and provide guidance to resolve issues and update all documented procedures to enhance our ability to provide outstanding service

What do you need to succeed? Must have :

• Bachelor’s degree or equivalent practical experience
• Demonstrated ability to take the initiative to solve problems, curious mindset, take ownership and be accountable
• Committed to get the job done, collaborative work ethic and win as a team style in a fast-paced environment
• An innovative thinker who is proactive, is well organized with attention to detail and cares about supporting everyone
• Passionate about continuous growth and learning. Every challenge is an opportunity for improvement
• Strong written and verbal skills

Nice to have :

• Experience with Excel (VLOOKUP, Pivot Tables, SUMIF, etc.)
• Knowledge of General Ledger reconciliation processing and Attestation Policy
• Familiar with RBC applications and products

What’s in it for you? RBCers thrive on the challenge to be our best, keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Growing your career at RBC is an exciting experience with : A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactAccess to our Learning & Career and Wellness Centres that offer a wide variety of resources for you to continuously reach your short and long term goals both personally and professionallyYou’ll have the opportunity to take on progressively greater accountabilities and build close relationships with team mates, colleagues and clientsNetwork, connect and become involved in our RBC Community with programs such as 10,000 Coffee Chats, Employee Resource Groups and Charities.Flexible work / life balance optionsWork in a dynamic, collaborative, progressive, and high-performing team

Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details

Address :

180 WELLINGTON ST W : TORONTO

City : TORONTO

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

TECHNOLOGY AND OPERATIONS

Job Type : Regular

Posted Date : 2025-06-24

Application Deadline :

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above I nclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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